Tales from the Man who would be King

Rex Jaeschke's Personal Blog

Travel – Packing and Preparing

clock January 21, 2012 10:00 by author Rex Jaeschke

© 2011 Rex Jaeschke. All rights reserved.

With more than 1,500,000 air miles (2.5 million kms) under my belt (see "Travel - Fly Me to the Moon", from May 2010), and quite a few driving trips as well, I have a lot of experience at preparing for travel, and in this essay I'm going to share some of my tips with you. However, remember that I am far from normal!

Many years ago, I remember reading some advice about packing. It went something like this: Put on your bed all the stuff you are thinking of taking on your trip and divide it into three piles. Pile 1 contains the "absolutely essential" things; Pile 2 contains the "nice to have stuff"; and Pile 3 has those things that maybe, just maybe, you might have occasion to use. Now, when you have done that, take Piles 2 and 3 and put those things back in your cupboards! Personally, I find that to be good advice. With my packing, I try to be a minimalist, and I've gotten pretty good at it to the point that I rarely get back home from a trip and find that I didn't actually use something I packed, except hopefully the first aid kit.

Luggage

  • Unless you are seriously physically impaired or a small child, don't take more pieces of luggage than you can manage yourself at one time without any assistance for at least 400 yards.
  • Buy only cases with wheels. There are two main kinds: those with two wheels that have a (sometimes adjustable-length) rigid handle you use to pull, and those with four wheels that have a flexible strap you use to pull. Whichever you get, make sure that the wheel assembly is well made and preferably recessed to protect it from damage. (That said, note that wheels don't work at all well on cobblestones, which are prevalent in many European streets, so be ready to carry your luggage at least some of the time.)
  • Lots of luggage is cheap and nasty, and after only one bout of typical airline baggage handling, can show serious signs of wear. Don't buy a $20 case for a $2,000 vacation!
  • Luggage will get cut, scratched, and marked, so don't get hung up about its appearance. And don't spend more than is necessary. Besides, having expensive/designer luggage marks you as a potential target for thieves and scam artists.
  • In these days of security checks, your luggage may be opened by security without your being present, even if it is locked. Besides, locks only keep honest people out, so don't get hung up on locking your luggage. I never lock mine.
  • Invest in some decent labels that cannot be removed easily. Print the information clearly. Most ID tags that come with luggage are pretty crappy.
  • Put your home address and contact information inside the luggage as well, preferably written in felt pen, so it can't be erased easily.
  • Many bags and cases look alike. By using a secure strap with a distinctive color or design, you can more easily identify your bag on a baggage carousel.
  • Don't put anything really valuable or critical to your trip in your checked luggage.
  • Limit your carry-on luggage to a computer bag or attaché case, a purse, a garment bag, and a fanny pack/bum bag. Yes, waiting for your luggage on arrival can take time, but trying to carry everything onboard a plane might mean you have to use the space under the seat in front of you for storage, and for those of us with long legs and/or on long flights, that's a definite no-no.
  • Once at my destination, for personal activities I find a small daypack to be useful, to carry around a water bottle, some snack food, maps, guidebooks, and a first aid kit. If you don't take it aboard as carry-on luggage, fold it flat and put it inside your checked luggage.
  • I'm a big fan of hands-free travel, so whenever possible, I take a backpack and I wear a fanny pack; that's it. That way, I can keep both hands free to push and shove my way onto public transport along with the locals, and to hold on to the bus/train straps if I'm forced to stand.

Clothing

  • Let's start with the most important item, shoes! My guess is that by far the weakest part of any traveler's wardrobe is his or her footwear. Specifically, people plan on doing a lot of walking in shoes that were not designed for that purpose. While I'm no spendthrift, I spend at least $120 for a pair of good walking shoes, which I buy at a high-end store that supplies hikers. [In fact, I practically live in those kinds of shoes any time I'm out of the house and not attending formal meetings.]
  • Get practical! This means that while you might not go down your local street in your gardening clothes or without your hair done just right, almost everyone you will meet while traveling will be strangers who you will never see again. You certainly do not need a different outfit every day! In any event, dress to please yourself. But above all, be comfortable. It never ceases to amaze me how many people dress in business suits and such for an international flight during which they will sleep in their clothes! As for me, I like things loose, and I always undo my shoelaces while in flight, as my feet swell with the pressure difference.
  • My favorite all-purposes clothing item is lightweight khaki trousers that dry quickly when wet, have zippered pockets, and whose legs can be removed by unzipping them and without taking my shoes off. For short trips I take only one pair; for longer trips I take two.
  • My next favorite piece is a lightweight Gore-Tex coat with lots of pockets, some zippered some not. Buy one that supports a zip-in/zip-out liner jacket.
  • Wear clothes in layers, so you can add or remove a layer at a time.
  • Socks are important, and I often wear special polypropylene wicking socks underneath other socks, that wick the perspiration from my feet.
  • I always carry a baseball cap in one coat pocket and a woolen cap and gloves in another.

Personal Stuff

  • A sheet of aluminum foil: It's light and takes up next-to-no space, yet you can use it for a 100 purposes from wrapping up leftover food, making a drinking cup, to storing pills/tablets. But you have to remember to take it with you everywhere; otherwise, you won't have it when you need it!
  • Some of those clear plastic zip-up bags, in various sizes
  • An alarm: you can't always rely on a hotel's wake-up call system and, besides, who will wake you if you fall asleep with jetlag on a long bus or train ride?
  • A small flashlight. [My friend John tells me that Mag lights are great. They are fairly small, built tough, waterproof, take only two AA batteries, and last a very long time. They also have an extra light bulb hidden inside the unit.]
  • Some compact travel games and/or a deck of playing cards
  • A pair of sunglasses (or clip-ons) and a spare pair of eyeglasses. And maybe even your prescription
  • Insect repellent
  • Sun screen and lip balm
  • A hand towel
  • Medication, headache tablets, a basic first-aid kit, blister pads and stuff to deal with foot problems when doing a lot of walking
  • A strong, plastic knife, fork, and spoon (or spork): I sometimes take a plastic bowl and cup as well, although leftover containers from take-away food places work just as well.
  • Swiss Army knife
  • A compact pillow for the plane flight and/or the hotel. I can sleep on gravel if I have a good pillow!
  • Some simple groceries: I often take some packets of ketchup, pepper, salt, sugar, instant coffee, and tea bags, which are things that are difficult to buy in small amounts while traveling.
  • Reading materials
  • A small roll of toilet paper or a pack of tissues. Not all public toilets will have paper, and €10 bills are not meant for that purpose!
  • For longer trips, some washing powder: many hotels have clothes lines in their rooms; hotel laundry services are usually quite expensive, so find a coin-operated laundry instead
  • Writing materials to send letters and postcards

Documentation

  • Passport and visa(s)
  • Health/vaccination card
  • Travel tickets and itinerary, accommodation and car rental vouchers, reservation confirmation slips
  • A domestic/international driver's license, as appropriate
  • Business cards: It's handy to give them to interesting people you meet, and you can write your personal contact information on the back. If you don't have a business card, consider making some on your home computer and printing them on card stock.
  • My airline Frequent Flyer Club gives me "reward coupons" that I can hand out to gate agents, flight attendants, and such who give me extra good service
  • Contact names, addresses, and telephone numbers
  • Travel/guide books
  • Foreign language guides
  • Maps
  • Membership card for automobile club service
  • Membership card for hosting organizations and host lists
  • A map of your own country to show people who ask where you are from

Money and Valuables

  • Some cash in your home currency sufficient for when you get back from an international trip and need a taxi or a cup of coffee, for example
  • A primary and a backup credit card (along with their PINs): Some PINs contain letters, yet many cash machines around the world have only digits on their keypads, so if yours have letters, make sure you know the corresponding digits. Twice in the past two years, I've had my primary card cancelled for suspected fraudulent use while I was traveling, hence the recommendation to have a backup card.
  • Check with your credit card company to see if they put a surcharge on purchases made outside your home country (mine charge an extra 3%)
  • Cash machines are readily available in the developed world, so best to get local currency once there as you need it. However, some machines insist on giving you very large-valued bills, which can be hard to change.
  • Buying foreign currency in your home country is very likely to be more expensive than buying it at your destination.
  • Travelers checks are pretty much a thing of the past
  • Consider having a money/passport pouch to wear under your clothing
  • If traveling with companions, don't have one person carry all the cash; spread it around, so it doesn't all get lost or stolen at the same time
  • I usually take a set of my country's coins (including some special-issue ones) to show people or to give as souvenirs
  • Leave all but your "essential" jewelry at home

Electronics and Electrics

  • Laptop or netbook computer: these are useful for handling email; browsing the internet; playing music; using an internet phone system (such as Skype); viewing, sorting/renaming, and backing up digital photos; and even viewing video.
  • A headset for computer/internet phone use (my netbook has built-in speakers, a microphone and a webcam, but my laptop has only speakers)
  • Spare high-capacity memory sticks to hold backups of computer files and digital photos
  • Digital camera, spare memory card, and charger
  • Digital video camera, spare tapes or disks, and charger
  • International power adaptor: I have several that take "anything in" and have "anything out", which includes support for plugs and sockets for US, Australia/NZ, Continental Europe, and the British Isles, all in one unit. Sometimes, it is convenient to be charging more than one device at a time; however, an international adaptor has only one socket. As such, I take a 3-way plug and I put that into the adaptor, allowing me to charge up to three things at once.
  • I use a Personal Digital Assistant (PDA) for my calendar, contacts, notes, and diaries. I could also use it for email and web browsing. It has a charger. A mobile phone might suffice for most of these activities, but international phone roaming charges may bankrupt you!
  • If you can avoid it, don't take any appliances that draw a lot of current, such as hair dryers or curling tongs
  • Men, for the most part, you can probably find support for an electric shaver, but you might want to take a hand razor and small soap stick instead, if not as well

Camping

  • Tent with poles, pegs and waterproofing sealant if not waterproofed ahead of time (rarely works once you are there and it rains and leaks; a patch of duct tape works best then)
  • A small roll of duct tape or some wrapped around the outside of your thermos or water bottle
  • Bedding: pillow, sleeping bag, mattress, air pump
  • Stove
  • Lantern and spare mantles
  • Gas bottles
  • Waterproof matches
  • Cooking pots, pans, utensils, sharp knives, and cutting board
  • Crockery and cutlery
  • Axe and shovel
  • Bucket and quart/gallon plastic jug
  • Ice chest and ice
  • Folding chairs and possibly a table
  • Garbage bags
  • Ropes and octopus straps
  • Tarpaulin
  • Thermos for hot/cold drinks and/or food
  • Basic set of tools
  • A whistle
  • Groceries, including cooking support such as oil and spices

Traveling with Kids

  • Take along activities to keep them happy especially when they have to wait 8 hours at an airport for a delayed flight. The two best things I found was a deck of UNO cards and some sort of music player on which you can record their favorite books
  • Some airlines and train services still give out play kits to young travelers, so ask. And with the more sophisticated airline video systems available now even in Economy Class, kids have a much wider range of things to watch
  • Don't expect your kids (or many adults, for that matter) to want to spend 4 hours in an art museum! Plan some kid-friendly activities and keep an eye out for playgrounds
  • Take a spiral-bound book and work with your child/children to make a diary of the trip. Not only can you write in it each day, you can have the people you meet write in it, in their native language. You can glue in post cards, stickers, and stamps, receipts, brochures, and tickets, for example.

Things to do Before You Leave Home

  • For not-necessarily-exotic destinations, at least 8 weeks in advance check if any vaccinations or (anti-malaria or other) tablets are required
  • Arrange for garden and/or indoor plant support
  • Arrange for pet support
  • Arrange transportation to/from your home airport/train station
  • Suspend postal deliveries or arrange for someone to collect your mail
  • Suspend newspaper deliveries and have someone collect any free community newspapers that get thrown in your yard
  • Consider leaving one or more lights on inside, or have them be triggered by a timer
  • Consider recording a new answer phone message (see below)
  • Switch off appliances, computers, and such
  • Switch off the water supply to the washing machine or perhaps the whole house
  • Adjust the heating/air conditioning levels
  • Tell your immediate neighbors, so they can "keep an eye" on your place
  • If appropriate, disable automatic downloading of email to your home computer, so you can get it on a different computer while traveling (this is necessary if you use something like MS Outlook, but not if you get your mail via a web browser)
  • If you have a mobile phone and want to be able to make and/or receive calls while abroad, you'll need to see if you need SIM cards, and what the call charges will be. Alternatively, you might want to look at renting a mobile in the destination country
  • On most personal trips, I keep an electronic diary. Before the start of each trip, I clone the general outline from the previous diary and get that setup with headings for each day of the new trip, so it's "ready to go".
  • Check with your credit card company to see if they would like to know where and when you will be going, so charges made in those countries at those times will not be considered suspicious and cause them to suspend or cancel your card while you are away
  • If you have just bought a new still or video camera before your trip, spend serious time getting to know how to use it properly before you go. If you don't you run a high risk of capturing all those wonderful moments abroad, yet find they are pretty crappy once you get back home and look carefully at them. This is especially so with video where people move the camera way too fast, and with stills when they pay no attention to where the sun and other glare is while they take pictures.

Make sure you leave your house in a "safe" state, but without advertising to the casual passerby that you are actually away. For example, this suggests that you might not want to change your answer phone message to say that you are away, or at least not say just how long you will be gone.

Conclusion

Now, who has the most to gain by having a good trip? You do. And who has the most to lose by having a bad trip? You do. So who should make the most effort to plan for a successful trip? Obviously, it's you, not your partner and not your travel agent or friend who recommended the trip.

Above all, have a Plan B, even for Plan B. When things don't go right or as planned, be ready to move to a backup plan before you let yourself get upset. And if you find there was something you should have brought along but didn't, write it down and update your travel-planning list when you get home.

Bon voyage!



Making Good-Looking Documents

clock December 18, 2011 13:09 by author Rex Jaeschke

© 2011 Rex Jaeschke. All rights reserved.

[When I first posted this essay, important formatting information was lost. As a result, in a few places I've inserted pictures of the original Word document formatting instead of the actual formatted text. Unfortunately, a few of these don't look very good, but that's the result of posting to this blog site, not on the feature itself.]

These days, everyone's an author, whether it is writing casual emails, letters to friends, papers for school, or proposals for work. Very few people have access to a secretary who, in days gone by, would take one's draft and type it up neatly correcting spelling and grammar mistakes and generally making it look professional along the way.

I have long maintained that form is just as important as content, perhaps even more. The best-written text can be ignored if it is presented poorly. Now while a so-called good-looking document might not be worth reading, people will be more likely actually to read it, at least for a page or two because it is good looking.

In this essay, I'll point out a number of things one can do to make a document more attractive and, therefore, more likely to be read. I have been writing for wide circulation and publication for more than 25 years, and I am completely self-taught in both writing and layout. I can say with complete certainly that I've learned a few things not to do!

Although I now happen to use Microsoft Word (2010 edition) for all my word processing, this essay is not about learning that application or indeed any specific tool. Rather, it's about things that one should be able to do in any modern word processor.

The good news is that popular word processors provide a number of standard document templates and default settings, so one doesn't have to configure everything. These include margins, font type and size, paragraph format, and line spacing, all of which can be overridden, as you need and get more advanced.

One very important thing to understand is that the better looking a document is, the less you will notice its layout. You'll simply find the document easy to read and pleasant to follow without necessarily being able to say why. On the other hand, if the document contains many typefaces and font sizes, bold, italic, and underlined text, all mixed in together you will remember how truly bad it looked possibly to the extent that you were never inspired to read it, or that you remember the form but not the content. [Remember, nothing is a complete waste, it can always serve as a bad example!]

Don't use your Word Processor as a Typewriter!

If you find yourself using your word processor as a typewriter, STOP! A word processor is configurable and can do many things for you if only you'd let it. So stop trying to help it by applying manual formatting. Specifically,

  • Don't add extra spaces to the start of a paragraph to get that line indented. Instead, configure paragraphs to have the indenting you want, so that if you change your mind later, all paragraphs can be adjusted automatically by reconfiguring that property.
  • Don't use blank lines to try and get better spacing and/or page breaks. Instead, configure paragraphs to avoid widows and orphans (see below).
  • Don't use one or more tabs to arrange things in tabular form; instead, define a table and use that.

Page Width, Number of Columns, and Justification

Right now, stop reading this essay, and go and look at samples of the following kinds of publication: a newspaper, a novel, a glossy magazine, and a textbook. Compare the sizes of their pages, the number of columns per page, and whether the right-hand edge of text lines up with the right margin (that is, lines are right-justified) or not (that is, the lines are set ragged-right). Now using that information, look at the following columns:

Avoiding Bad Line Breaks

Lines in the same paragraph are broken by the word processor at the space between consecutive words or after a real or artificially added hyphen. However, there are certain inter-word spaces where one should not break a line. For example, in the text "10 people", "year 2001", and "5th birthday", ordinarily, it is bad style to allow a line break to occur at any of the inter-word spaces. To ensure such a break doesn't happen, one must use a non-breaking space instead of a regular space.

Occasionally, one uses some text that contains one or more hyphens, neither of which one wants to be a candidate for a line break. For example, every legal US resident gets assigned a Social Security Number of the form 123-45-6789. Ordinarily, one would want to read this number as a whole item, all on the same line. To ensure this, one must use a non-breaking hyphen instead of a regular hyphen.

It is quite common to end a paragraph with a word that contains three or fewer letters. In such cases, it is also a good idea to precede such a word with a non-breaking space, to avoid that short final word's being on a line on its own (that is, being an orphan).

Avoiding Bad Page Breaks

According to Wikipedia, "In typesetting, widows and orphans are words or short lines at the beginning or end of a paragraph, which are left dangling at the top or bottom of a column, separated from the rest of the paragraph."

Personally, I think that orphans are more distracting than are widows. In any event, both should be avoided as much as possible. Check your word processor's widow and orphan controls.

In general, word processors treat text as a set of paragraphs, with headings and subheadings also being paragraphs, but set a bit differently. In this section, I have used the heading "Avoiding Bad Page Breaks". It would be bad form to have a page break occur between that heading and the following paragraph. Of course, as one edits a document over time, the addition and removal of text often causes page breaks to occur in different places. Rather than hoping to notice bad page breaks and "fix" them manually, one should be able to format the heading using some sort of "keep with next paragraph" property, so a page break will never occur immediately after it.

All Those Fonts and Typefaces

Let a new user loose on a word processor and pretty soon, he'll probably have discovered the myriad of fonts, typefaces, and point sizes, and tried to use many of them in the same document. This definitely is one instance in which less is more. Have too many visual distractions and the reader will be looking at the form only!

In my early days of computer-generated text processing, my printers had only a fixed-width typewriter font, which made for less-than-interesting documents. [At the very beginning, I actually worked on a popular computer system whose character set did not even have lowercase letters!] The advent of laser printers really opened up the use of proportional fonts and character sets with large numbers of symbols, including Greek letters, subscripts, superscripts, common fractions, and so on.

Getting the Reader's Attention

There are a number of ways of emphasizing text; they include the following:

  • Centering it across the column or page –

This is useful for titles and subtitles
and for setting poems and wedding invitations.

  • Setting it in bold – Do this sparingly; too much of it is equivalent to shouting.
  • Setting it in italic – This is used effectively for one or two words at a time, foreign words or phrases, or quotations.
  • Setting it with underline – This really is a holdover from typewriter days when there was no alternative. Don't use it unless required by a style guideline.
  • Setting it in bold and italic with underline – Okay, that would get my attention and you an F on your paper I am grading.
  • Using a different typeface – This is most often used to distinguish between different levels of headings and regular text. [I use this approach a great deal to distinguish computer-programming keywords from their English counterparts.]
  • Using a different point size – This is most often used to distinguish between different levels of headings and regular text.
  • Indenting the left (and possibly the right) margin of paragraphs borrowed from some other source (such as a poem or quotation).

 

If you would not be forgotten
As soon as you are dead and rotten,
Either write things worth reading,
Or do things worth the writing.

Benjamin Franklin

  • Adding shading to a word, sentence, or paragraph.
  • Adding some ruled lines or
  • Using small caps – All lowercase letters are converted to uppercase, but are set in a slightly smaller point size than uppercase letters. For example, "Hello There" in small caps becomes
  • Using drop caps – Ordinarily, this is only used to start the first word of the first paragraph in a section; for example:

  • Setting it in a different colored foreground and/or background – Of course, while the use of colors on-screen can be effective, printing the resulting document on a black and white printer may limit its usefulness.
  • Make the text blink – I can imagine this being used as a temporary placeholder.
  • Use any number of other visual effects your word processor might provide.

Using the Right Form of Dash

Although standard keyboards usually provide only one kind of hyphen-minus key, other dash-like characters are useful and generally available. For example:

  • The humble "-" – Use this for a hyphen. It can also be used as a minus sign, although a better alternative might be available if you want a minus sign to have the same width as a plus sign. [We already mentioned the non-breaking hyphen earlier.]
  • An em dash – This dash has the width of the letter M in the current typeface/font. Use an em dash to insert an aside into a sentence, as in "He met Mary—a woman he'd dated many years earlier—on his way home from work." Some writers put a space either side of an em dash; I don't. Typically, a pair of em dashes is interchangeable with a pair of parentheses.
  • An en dash – This dash has the width of the letter N in the current typeface/font. Use an en dash to separate the endpoints of a range, as in, "numbers 1–5" and "Monday–Friday". [Using an ordinary (that is, a breaking) hyphen might cause an unwanted line break before the end value of the range.]

By the way, if you find yourself adding artificial hyphenation manually, you are using your Word Processor as a Typewriter.

Setting Margins

Large documents have pages that are usually printed on both sides and bound, either along a vertical edge or along the top edge. This requires that care be taken setting the page margins, so that left-sided (verso) and right-sided (recto) pages accommodate the bound edge.

Headers and Footers

Although adding these is easy, all too often they are missing from documents. Note that the contents of verso and recto pages might vary, and that the first page of a chapter/section might differ from both verso and recto. For example, the first line(s) of a chapter will ordinarily have the chapter number and name set in some special manner, in which case, it would be distracting (not to mention redundant) to also have that same information on that page's header immediately above that line.

Then there is the question of page numbering and number position. In single-sided documents, page numbers are often right justified or centered at the bottom. In two-sided documents, page numbers are often justified at the outer margin or centered at the bottom, or justified at the outer margin at the top.

The inner margin of the footer is a good place to put a Copyright notice.

Adding Asides

Occasionally, it is useful to supplement the main text with information that might be useful, but which is not essential. Such additional text should be presented in such a way that it is obviously not as important as the main body. The most common ways of doing this involve putting the extra text in the following places:

  • Inside parentheses or square brackets, right in the body of the main text
  • Inside a footnote
  • Inside an endnote

The latter two approaches allow longer asides without distracting the reader. And when reading such documents in their native electronic form, one can usually jump to the accompanying note by clicking on the note marker in the main text. [Some people, including me, dislike endnotes in printed documents, as they can be hard to find.]

Lists

A good word processor should support both numbered and bulleted lists, as well as lists nested within a list, at least up to three levels deep. Note that the more sophisticated systems will let you replace the bullet with any number of alternate symbols.

If you find yourself formatting lists manually, you are using your Word Processor as a Typewriter.

Tables

It is true that a picture can be worth a 1,000 words, and so too can a table. The main things to consider when creating a table are, as follows:

  • Set column headings in some emphasized way (bold, italic, larger point size, for example). If there are multiple heading lines, set them differently, and maybe make the first line span all the columns. It can also be useful to shade headings in grey or some other color.
  • If the final row is a summary or totals row, set it in a special way, perhaps like that for headers.
  • For very long tables, request that headings be repeated at the top of each continued page.
  • If the cells in any row contain more than a few lines of text, consider whether individual rows can be broken across page breaks or whether all the lines in row must be on the same page.
  • Take care when choosing the alignment of the table, column headings, and cell contents.

If you find yourself formatting tables manually, you are using your Word Processor as a Typewriter.

Adding Temporary Notes

Larger documents may be written over days, weeks, or even months, in which case, the author might like to leave placeholders about details yet to be determined or items to be done. See if your word processor provides a comment-tracking facility such that you can display or hide comments, or move through the set of comments mechanically without having to scan the text a page at a time looking for them.

More Advanced Options

There are many other things one might consider when formatting a document. And while they can require some investment of time to learn, they add a more sophisticated look to one's documents. These include the following:

  • Links – these allow the on-line reader to jump to web pages, to places within the same document (via bookmarks, a special case of which is a forward reference), and to other documents.
  • Tracked changes – this facility allows the changes to a previous edition to be tracked, so a reader can see both the old and new versions allowing her to proof the changes.
  • Automatically numbering of figures and examples
  • Adding pictures or photos and optionally having text flow around them
  • Adding front matter pages before the first chapter/section, with such pages having Roman page numbers
  • Providing a Table of Contents
  • Adding a cross-reference index

Conclusion

Never distribute a document (or an email, for that matter) without running it through a spelling checker, and if possible, a grammar checker. Assuming you have such tools, not using them is just downright lazy! I guarantee you that your credibility will suffer if the document contains obvious spelling and grammatical errors. [It truly is stunning how many native English speakers don't know when to use there vs. their and its vs. it's, for example. A good checker will detect such misuses. However, I doubt any checker is infallible; I override mine on a regular basis.]

A final word of warning: If you get too anal about document layout, you will spend much more time critiquing a document's layout than you do reading its content. And while that might be appropriate when proofing a highbrow literary article, it's inappropriate for documents having a short shelf life, such as newspapers and personal communications.

Happy publishing!



A Little Foreign Language Goes a Long Way

clock November 20, 2011 23:54 by author Rex Jaeschke

© 2011 Rex Jaeschke. All rights reserved.

 

[Readers of this essay may wish to read my essay from July 2010, "What is Normal - Part 2. Writing Systems".]

In the past 30-odd years, I've flown more than 1.5 million miles (2.5 million kms), and that, along with my hosting activities back home, has provided me with a lot of occasions to be with people whose first language is not my own. Those of you who've met me know that I am a gregarious person. However, in order to socialize, one must be able to communicate, and that can be challenging, even intimidating.

I remember well the first time I really felt inadequate in the foreign-language department. [Most notably, it was not during the 7-week trip I took through Asia and Europe to get to the US initially. Everything then was so new and novel that I didn't notice that my foreign language skills were non-existent.] It was in 1985, and I was returning to the US from a vacation in Australia, when I stopped over in Tahiti, French Polynesia. Each morning, I shared breakfast with a number of other tourists, none of whom spoke English. Now when one makes eye contact with someone at close quarters, if one cannot speak to the other person in a common language, one's only option is a smile (and possibly a nod, assuming a nod has no negative implications in that person's culture). But what to do for Act 2? As it happened, I not only made eye contact, I shared a table with these people, which made for a quiet meal after I'd used up my 10 words of French and they their 10 words of English. Right there and then I decided that I really needed to do something about it. Despite the pervasive use of English around the world, I had no good reason to assume that other people could or should speak that language. At the very least, I should try to meet them on their home turf whenever practicable even if that meant learning just a handful of words and phrases. A little effort can get a lot of respect.

A second situation involved a trip to Germany where I stayed with a friend who spoke English. However, one afternoon, I spent time with her mother who had no English at all. I quickly used up my minimal German, but we pressed on and she helped me prepare food for a Chinese meal I cooked that evening. We had a task to do and we managed to communicate non-verbally. We also spoke in our own languages, not because the other would understand, but the tone one uses and where one puts the stress can communicate meaning.

In 1992, I traveled to St. Petersburg, Russia, to give a series of lectures. My wife and 8-year-old son, Scott, came with me. Scott is also gregarious, so when people made eye contact with him, he always said, "Hello". On this occasion, our translator and guide had prepared a small card for him to carry that said in Russian, "Hello, my name is Scott and I am an American". Then when someone smiled at him or greeted him in Russian, he'd take out his card, smile, and show it to them. One day, the other person responded in English, but my son was expecting to hear Russian, so he didn't really listen, and was quite surprised when I explained what had happened. [During that same trip, several weeks later in Finland, he learned to communicate with others via music.]

As I stated in "Travel: Home Stays" in January 2010, I am a traveler, not a tourist, so I like to get off the beaten path. But even if one is a tourist, to take full advantage of one's travel experience one really needs to interact with the locals even if it's just to ask the price of something, to buy a coffee, or to find a public toilet. I urge you to take the plunge. Remember, nothing ventured, nothing gained!

Do You Speak English?

On many occasions while traveling, I've asked someone, "Do you speak English?", and often they've replied, "A little!" More often than not, their "little" really is quite a lot.

Although English is my first language, I really didn't get to study it formally until I was in my late 20's, when I started learning Spanish. It occurred to me very quickly that if I was to get a handle on Spanish grammar, I should probably understand the grammar of my first language. As a result, my formal English training took place in the US, whereas I'd first learned the language in Australia.

Sprechen Sie Englisch?

Growing up with parents and relatives who occasionally spoke an older variant of German, I got to learn a handful of words and phrases. However, the speaking of German was not promoted in my house even though it was the first language of my parents. [Although they were born in Australia, they spoke German at home and learned English in school at age 5.] A few of my oldest cousins had a decent grasp of the spoken language.

My first foray into learning German was the purchase of a Berlitz cassette course in 1980. It was rather dry and monotonous to work at on my own, and although I learned quite a bit, I never did finish the first 90-minute introductory tape. [Recently, when having a major purge of my stuff, I came across this course, still in its nice carry bag. I was delighted to find a good home for it with a friend. As he still owns a cassette player, I'd have to say that he's an old friend.]

Some 10 years later, I signed up for a 10-week course at Georgetown University in Washington DC. Each Saturday, I sat in class for 3 hours listening, learning, and speaking. The first week, the instructor arrived and spoke for 90 minutes, in German only! It was a shock to all of us attending, as we had not known it was to be a complete immersion class. The books we got were also in German only. I soon went out and bought an introductory German book in English, which saved me from complete failure. Each week for the first few weeks, fewer and fewer students showed up. I'm sure it wasn't nearly as romantic as they had imagined.

After that, I worked a great deal on my own with books learning more grammar and vocabulary. And as I traveled, I tried it all. However, my main problem was that I had no comprehension skills.

More than a few languages are Germanic, so some knowledge of that language has helped me read information as I've traveled.

After a month in Europe recently, with two weeks of that in Germany, I had four weeks of private German tutoring. It certainly was intimidating. I am told with great authority that, "It gets better/easier as you go along". In any event, I'm certain that I don't work that hard for money!

¿Habla Usted inglés?

Years ago, I had been considering taking a formal German class, but as it happened, I got sidetracked into Spanish instead. In any event, some proficiency of Spanish seemed more useful here in the US, and as far as I could tell, Spanish was a lot easier to learn than was German. [While German has three genders, Spanish has only two, which is still one too many! And whereas there mostly is no pattern to the gender of nouns in German, there is in Spanish. Thank Heaven for small mercies!]

My formal Spanish training was also done at Georgetown University. The first course involved 30 hours over 10 weeks. Thankfully, it was not an immersion course. I did well and I liked it; however, I put in a lot of work. Afterwards, I set out with my backpack and my present-tense-only Spanish to Latin America where I probably insulted or confused a lot of people with my efforts to communicate. A year or so later, I followed up with a second course although that was far less enjoyable partly due to the need to spend time recording and listening to one's own voice.

The Romance languages (of which Spanish is one) have many common words and constructs, which gives me a boost when dealing with Italian-, French-, and Portuguese-speaking people.

Anata wa eigo o hanashimasu ka

After my first trip to Japan, I learned that I had been completely unprepared for the communications barrier. So, before my next trip, I set about learning some basic Japanese (as well as buying a bilingual map of Tokyo).

My goals were simple: I didn't need to be able to read or write (which would take a lifetime commitment, especially as there are three writing systems to learn) just to be able to speak and understand simple statements and questions. I did not attend any formal class; I simply studied using a small 120-page phrasebook. The good news came with the revelation that Japanese has the same five vowels as English with sounds approximating those in Spanish. Ok, no problemo!

One of the first things I learned how to say was, "I do not speak Japanese", in Japanese. This, of course, confused many listeners; after all, I had just spoken to them correctly in Japanese! Now no matter how little I can speak in any language, I do try to speak correctly and therein is a real problem. If one sounds like one knows what one is doing, listeners assume that one really does!

Although I ignored reading and writing, I did learn to read the kanji digits 1–10. Prices in local markets and street food stalls are often in an interesting combination of kanji and Arabic digits. For example, a price of 400 yen is often written as 四00, with a kanji 4 followed by two Arabic zeros. So while I could figure out how much I was paying, I had no idea what I was buying!

In general, I found that once people believed me when I said I really didn't speak Japanese, they actually did understand the little I had. And my being able to remember the little prayer one says before a meal (i·ta·da·ki·masu) won me a lot of points. [There's also one to say after a meal, go·chi·so·sa·ma, but I rarely remember to say that one.]

During one trip, I was riding on a train and I wanted some information about my stop. Opposite me sat several Japanese teenage schoolgirls. When I asked them in what I considered was correct Japanese, they looked at each other and giggled out loud. Now as most Japanese since WWII have learned some level of English in school I switched to English in the hopes of a better result. Unfortunately, they giggled even more. Frankly, I suspect they would have giggled if I'd just held up my finger.

Now if you can get passed the reading and writing (as in, ignoring it), you might be pleasantly surprised as how simple the grammar is compared to Western European languages. Verbs are always used in the infinite form; there is no conjugation. YEAH! There are no articles (I think perhaps because German used up the whole world's supply) or plurals. To turn a statement into a question, one simple adds a suffix. In fact, speaking Japanese is as easy as using chopsticks; well, maybe not quite.

By the way, the title of this section is written in Romaji, the method of writing Japanese using Latin (Roman) letters.

Speaking in Numerous Tongues

I know quite a few people who are fluent in at least three languages, and a few who can get by in four, five, and even six. And I met one woman who managed seven, including Latin. Whereas in the US knowing a second language can command premium pay, someone selling international ferry tickets in Tallinn, Estonia, for example, might need to speak English, Russian, Finnish, and Swedish, just to apply for the job, and that's without much if any extra pay.

One Language at a Time, Please!

While some people can casually switch from one language to another when talking in a group, as for me, I can only handle one foreign language at a time. Any attempt to speak in a third language while I'm immersed in a second usually results in my talking in that second language instead.

I'm reminded of an incident during my first time in Costa Rica. There I was, immersed in Spanish when I came across two young women waiting at what looked like a bus stop in a small village near the Caribbean coast. I started speaking to one in Spanish and she replied in Spanish. It was immediately clear to both of us that neither of us were native Spanish speakers. It turned out she was German, and she spoke a bit of Spanish and quite a bit of English. So, English would have been the best language in which to communicate; however, her friend spoke only German. In order to allow the friend to join the conversation, I said, in Spanish, that I spoke some German. Then there was a big pause while I tried to think of some, but I couldn't even remember how to introduce myself and say my name. Basically, I told the first woman in Spanish that I really could speak some German, but right now, I couldn't really think of any as I was "in Spanish mode".

Literacy and Fluency

It is important to mention that it has never been my intention to be either literate or fluent in any language other than English. Yes, I can read various bits of other languages, and that is useful, but I really don't care to nor need to read much other than signs, notices, and menus. And I rarely need to write in another language.

Variations on a Theme

Of course, not all flavors of any given language are created equal. An American might travel to Australia and find she doesn't understand many local terms and has trouble with lazy word endings and run-on speech. A group of Germans, Austrians, and Swiss might all speak German, yet each brings to the conversation a whole other vocabulary and set of pronunciations. Likewise for French speakers from Canada, Belgium, France, and Côte d'Ivoire (the Ivory Coast).

Basic Words and Phrases to Know in any language

So just how many words and phrases must one know to "get by" in another language? Of course, the more the better, but one should start with the obvious ones, as follows: hello, my name is …, yes, no, please, thank you, thanks very much, how much does this cost?, and the numbers zero to 20. Add to that the verbs to eat, to drink, to go, to be, and to pay, and a few adjectives like much and very, and one has a good start.

Faux Pas and Misunderstandings

I can hardly end without admitting to some of my mistakes. Here are a few.

I was in Antigua, the old capital of Guatemala, where I had two weeks of private Spanish tutoring. Each night, I ate at the same restaurant where I was served by the same waitress. She tolerated my poor Spanish and I tipped her well. Ordinarily, I don't eat big meals, but one night, I had room for dessert, so I asked her if she had any cake. She looked blankly at me, but didn't try to figure out what I was saying. After a number of attempts, I got annoyed. I was thinking to myself, "Darn it woman, don't you understand Spanish?" Several days later, I was clear across the country riding a bus when it occurred to me what I'd been asking for. I had the right word but the wrong language. Cake in French is gateaux, which is what I had asked for, but it came across as gato, which in Spanish means cat. So, it was no surprise I didn't get my dessert!

It was Todo Santo (All Saints Day), a big event on the Catholic calendar, and there I was as a lunch guest at a family in rural Mexico. From time to time, different people tried to get me involved in their conversation by asking me questions. I started talking about what I thought was His Holiness the Pope, but it soon became obvious that no one was following. As it turned out, I was using the feminine la papa, which means potato, when I should have been using the masculine el papa, the Pope. Potato, Pope; hey what's the big deal, right? [It occurred to me later that perhaps The Devil made me do it!]

When traveling with a 2-year-old, one tends to choose restaurants where one can get seated and served quickly. As such, on our swing through Belgium, my family and I ate at a number of Pizza Huts. Not only was their menu standard and much like their restaurants back home, but it had pictures. After I'd struggled to order from the menu in French, I handed the menu to the waiter only to notice that on the back page there was an abbreviated version in English. C'est la vie!

Conclusion

Back in the 1800's, the American writer, Mark Twain, went to Heidelberg, Germany, to study German. Afterwards, he wrote an essay called, "Die Schreckliche Deutsche Sprache" ("The Awful German Language"), in which he put the worst possible spin on that language, but in an entertaining way. Some years ago, I bought a copy of that book with alternate pages in English and German. I highly recommend it to anyone who has worked at learning a European language.

By far my most fascinating language moment occurred many years ago, during my first trip to Japan. There I was standing in Tokyo Central Station having just arrived from Narita Airport. I was looking at the black-line subway map (which, like most such maps was neither to scale nor with correct direction) thinking to myself, "How the heck am I going to figure out which line to get on, how to buy a ticket, and to know when to get off?" [This was in the days before multi-lingual computer information screens that are (fortunately) now prevalent around the world.] As I was pondering my predicament, a voice from behind me asked in German, "Kann ich Sie helfen? (Can I help you?)" I turned, smiled, and answered, "Ja (Yes)". As I looked to be a Western European, he used the only mainstream language he knew from that region, and it worked. So, there was an Albanian talking German to an Australian in Japan!

When you are in your own normal world, don't forget how intimidating it was when you were trying to communicate in someone else's language. Specifically, when you meet beginning speakers of your language, speak more slowly and use a simpler vocabulary without being condescending. And when you are in their normal world, be polite, by trying to use their words, pronunciations, and customs.

And watch out, those darn foreigners appear to have words for everything!



Starting Your Own Business

clock October 21, 2011 15:10 by author Rex Jaeschke

© 2010–2011 Rex Jaeschke. All rights reserved.

 

[If you have not already done so, I strongly suggest that before reading this essay, you read, "Talk is Cheap. Write it Down" (February 2011), and then, "Planning for Success" (May 2011).]

I started my own computer consulting business in July 1984, and it's been successful ever since. As far back as I can remember, I've wanted to be self-employed, and once I got permanent residency here in the US, I put my plan into action. I started my business, bought a townhouse, and my son was born, all within a couple of months. There's nothing like a little pressure to get the adrenaline flowing!

In recent years, I've been mentoring students at an alternative high school. For one or more of a number of reasons, the students there don't quite fit into mainstream schools, which is why they are at that school. The good news is that they all want to be at that school. More than a few of them think of themselves as mavericks, and they dream about running their own business. Whenever I get a chance to talk to them about that possibility, I cover many of the points in this essay.

Following the main sections below, are short notes in list form. I leave it as a reader exercise to research each one in the context of the business being planned.

The Dream vs. the Reality

Yes, you can get all the rewards, but you get to take all the risks and responsibilities as well. There really is no such thing as a free lunch! So, while the idea of driving around in a souped-up convertible company car and flying Business Class might seem wonderful, sooner or later you have to have a defensible plan to make a profit (well at least to not lose money). Assuming that you want to enjoy your work, will people actually pay you to do what you enjoy?

Goals – What is it you really want to do?

To be sure, I didn't have a detailed written plan when I went into business. However, I put in a lot of time and effort thinking about it in the year before. I planned to be a computer consultant, but I recognized early on that I really needed to distinguish myself from the thousands of other people having that same title on their business cards. The big question was, "Why would someone engage me over someone else? Just what was my angle?" In truth, I was prepared to do whatever it took to pay the rent, and I certainly had a lot of skills. What I really needed was a specialty I could claim that would make me attractive. After identifying a short list of candidate topics, I selected one and rode that wave to the top.

Right from the start, I had two very important rules:

  1. Never ever ever hire anyone – From my short, but very hectic, corporate career I learned that I simply didn't like to manage people. I can work with people, but that's a whole different scenario.
  2. Take as much time off as I could afford – You can't buy time. So rather than work fulltime and retire at 65 (hopefully) with some money, but not necessarily with great health and any urge to travel, I wanted more than the usual time off as I went. [I came to the US from a culture that provided everyone with 4–6 weeks of vacation per year, and where people worked a 37.5-hour week with flexible working hours.]

I have never regretted either rule, and, in fact, I've re-endorsed them both many times over. If I got a contract that was more than I could handle, I gave it to a larger player and subcontracted back a manageable part. And with regard to time off, I started with three months off in my first year, spread out over the year. [Except for three years in recent times—when I deliberately took on fulltime projects—I've taken off between three and six months each year.]

As far as I can remember, I've never heard an American say that they wanted to remain a 1-person company forever. The all-American goal seems to be that one is only a 1-person company until one figures out how to be a mega-corporation. But the evidence is well documented: Most small businesses fail in their first five years, and the kind of person who can run a small business is not at all like the one needed to run a medium-sized or large one.

A couple of years after I started my business, I took a break during which I analyzed my success. That's when I moved from being a brute-force success to a smart success. That is, by figuring out what made my business successful, I got smarter about planning. Either I could make more money for the same effort, or I could work less time for the same money. And I did some of each.

Many people have a narrow focus; they see only one path to their goal(s). They often place a lot of constraints on themselves. Are they able to travel out of town overnight? Are they willing and able to work long hours, weekends, or public holidays? Are they really prepared to "do whatever it takes within reason"? In my case, I figured that it would be hard enough to get potential customers to my door, so I didn't want to turn any away unnecessarily. As a result, I was prepared to be—and I remain today—very flexible.

Although I started out actually designing software systems and writing the programs to implement them, to help start my business, I began writing for publication with first one, and then a second magazine. Not only did this generate some cash flow, I got to keep all the rights to the intellectual property, I had a reason to learn and keep up with evolving technologies, and I had something to add to my resume. I was also getting directly to those who might want my services, and I could give potential clients copies of my published work. That led to my developing seminars using my published materials (some of which became books) and to the lucrative training business. With seminars, instead of charging per hour of work, you charge per person attending. The next step was starting the first of two publications, which led to editing and publishing. Now it's very rare that a client will hire one to learn on the job, so I had to find a way to do that myself. My solution was to get involved in national and international standards groups for my profession.

Twenty-seven years later, my business card still says "Computer Consultant", but my focus has evolved considerably, primarily because of my flexibility and the fact that about every three months I review my situation. Where am I now and where do I want to be in six, 12, or 24 months?

In reality, my consulting led to learning about topics on which I got paid to write. For topics I researched for writing, those skills could be sold as a consultant, as could those I learned when teaching seminars in a variety of environments. And my standards involvement overlapped and reinforced all the other parts of my business.

In truth, how could I know with certainty 27 years ago where I wanted to end up? Most of the technologies I work on now didn't exist back then.

And while having goals is important, so too are having non-goals. In my case, I had no interest in building an empire. Now that doesn't mean that I couldn't run one; it just means that that doing so is not one of my goals.

Selling Services vs. Building/Selling Products

It takes time and expense to provide a service. To provide the same service to more clients, you need to extend your hours and/or hire others to help you.

It also takes time and expense to build a product, and unless you are in a lucrative custom-made situation, you'll need to hire others to help you. (They need not necessarily be employees, however; they could be subcontractors.) Then there are the inventory-related issues of storage, insurance, cost, shipping, and tracking, and excess and out-dated inventory, along with sales tax collection.

In my case, I figured out a way to reuse some of my deliverables, namely, my intellectual property. I got paid to write it for publication. I re-used it as seminar materials, and I published it in book form. None of these activities required help or a physical inventory, which is worth keeping in mind as many economies move from manufacturing to service-based models.

Business Organization

There are a number of options for your business classification, including sole proprietorship, partnership, and various kinds of corporation. Each has its pros and cons. In my case, I decided to trade under my own name and to make that name my brand. After all, I was selling myself, not a product.

I've never been swayed by the argument that for a 1-person business like mine incorporating provides more legal protection. In these litigious United States, a determined plaintiff is just as likely to come after the individual owner(s) as he is to come after the company.

Are You in Business or Just Pretending?

If you don't have a business card, you won't convince me that you are in business, and you might not convince anyone else either.

Your business name should be important to you as a brand and you will want to promote it. As such, chose it carefully, protect it legally, and register it as an internet domain. Then put your website at that domain (of course, you'll have a website!), as in www.YourBusinessName.com, with your email address as YourName@YourBusinessName.com.

If you claim to be in business, then why not look like you are in business!

Conclusion    

Each of us comes to a business with a set of skills and we'd like to think that we're at or near the top of the heap in our particular field. And maybe we are. However, to run any business successfully, especially one that has employees, you should be prepared to be a little bit of each of the following: a lawyer, a salesman, an accountant, a bookkeeper, a tax expert, an office manager, a negotiator, a promoter, a crisis manager, a psychologist, a psychiatrist, a marriage counselor, a motivator, and a sage. And when you've finished all those tasks, you might even get time to do the things you liked and were really good at to begin with!

From a book of quotes I once read, comes the following: "No matter what your circumstance you should always believe that you work for yourself". It is highly unlikely that anyone cares about you as much as you should care about yourself. And, frankly, why should they?

 

A Summary of Things to Consider

  1. The Dream vs. the Reality
    1. You get all the rewards
    2. You get to take all the risks and responsibilities
    3. Will people actually pay you to do what you enjoy?
  2. Goals – What is it you really want to do?
    1. Consulting, writing, speaking, making a product (multiple paths to some goals)
    2. General guidelines are good, but don't be too rigid
    3. What are your constraints?
      1. Are you able to travel overnight away from home
      2. Parenting duties
      3. Hours on working days
      4. Availability on weekends and public holidays
  3. Services vs. Product
    1. Services:
      1. Time and expenses
      2. More services requires more people
    2. Product:
      1. Manufacture requires more people (employees vs. subcontractors)
      2. Inventory (storage, insurance, cost, shipping, tracking), excess, out-dated
      3. Sales tax
  4. Business Considerations
    1. Organization
      1. Sole proprietorship
      2. Partnership
      3. Subchapter S corporation
      4. Other corporation
      5. Non-profit
      6. Woman/Minority-owned or small business certification
    2. Who is your backup person?
    3. State/county business license (maybe need from multiple states)
    4. Insurance
      1. Liability
      2. Errors and Omissions
      3. Disability
      4. Medical/Hospital/Dental
    5. Taxes
      1. Both employer and employee social security contributions
      2. State income (quarterly estimated)
      3. Federal income (quarterly estimated)
      4. State sales tax
  5. Business Presence
    1. Website
    2. Email address
    3. Business cards
    4. Stationery (real and/or for Fax cover pages)
  6. Marketing and Promotion
    1. Advertising (print, web, direct mail, cold calls, …)
    2. Joining trade groups, associations
    3. Speaking at events, free mini-seminars
    4. Writing articles in target-audience publications
    5. Giving away time/products and getting publicity
    6. Going after government contracts
  7. Setting up an Office
    1. Space – in-home office vs. professional office space (Do you really have the discipline to work at home?)
    2. Telephone
    3. Fax
    4. Hi-speed internet connection with reliable up-time
    5. Computer
      1. Desktop, laptop, both?
      2. Wifi capability
    6. Printer (color vs. black and white)
    7. Computer file backup (frequency, on-site vs. off-site copies)
    8. Shredder
    9. Fire safe (documents and on-site backup media)
  8. Billing, Payments, and Cash Flow
    1. Accepting payment by cash, check, credit card, electronic transfer
    2. Issuing invoices
    3. Issuing receipts
    4. Sales tax collection
    5. How many days to pay?
    6. Penalty for late payment
    7. Travel time (local vs. out-of-area)
    8. Need cash flow to cover 30–90-day net payments
  9. Record Keeping
    1. Financial software
      1. Banking
      2. Invoices
      3. Accounts receivable
      4. Accounts payable
      5. Tax preparation
      6. Expense tracking
    2. Contact list/lead manager
    3. Electronic calendar with alarms
  10. Rates
    1. Charging by the hour, day, or job
    2. Are expenses included?
    3. Things to factor in
      1. No paid vacation
      2. No paid public holidays
      3. No paid sick leave
      4. No employer-provided health insurance
      5. No employer-provided contributions to a retirement plan
      6. Administration, banking, record keeping, backup, marketing and so on all take non-billable time
    4. What does your competition charge?
    5. Are you a generalist or a specialist?
    6. Pro-bono vs. full rate; should you ever discount your time?
  11. Professional Services
    1. Legal
    2. Accounting
    3. Payroll
    4. Taxes
    5. Safe-deposit box at a bank
  12. Agreements and Contracts
    1. Written vs. unwritten expectations
    2. Explicit vs. implicit guarantees
  13. Keeping Current: Clients don't hire contractors to learn
    1. Books and videos
    2. Training (in-person and self-paced)
    3. Certification/endorsement


What is Normal - Part 4: Dates and Times

clock September 20, 2011 15:25 by author Rex Jaeschke

© 2011 Rex Jaeschke. All rights reserved.

“What is the time now?” and “What is today’s date?” seem like straightforward questions. However, you might be surprised at the answers as you move from one “normal” context to another.

I remember well one of my first trips to Japan where I bought a ticket to ride on some public transportation in Tokyo. (This was well before the days when ticket machines “understood” a variety of languages including English.) I looked at the ticket to see if I could understand anything, and I noticed what looked like a date, but then again not! I don’t remember the exact details, but it was something like “20-IX-03”. In fact, it was that day’s date, using modern Japanese style. Specifically, it was the 20th day of September (the 9th month) in the 3rd year of the current emperor’s reign (Heisei, the name of Emperor Akihito’s reign). Being a computer nerd, I immediately saw the problem in dealing with such dates; without also knowing the emperor on which the date was based, the date was ambiguous. Now, I was quite willing to have the Japanese use Arabic numbers for days and years, and to use an era system for years, but the use of Roman numerals for months seemed odd. Is that normal? As they say, “Whatever floats your boat!”

In this installment, we’ll look at some interesting aspects of calendars, dates, and times. However, before we set out on that adventure, let me give you something to think about in the meantime. How often do leap years occur? If you think, “Dah! Every 4 years, of course!” you’d be right most of the time, but not always. We’ll revisit this question later. Oh, and by the way, not all minutes are created equal; some have more than 60 seconds.

Calendars

Well now, what could be simpler than a plain old calendar? What indeed.

A solar calendar—like the one I use in Virginia—is based on the cycle of the sun, which involves the 365-and-a-bit days it takes the earth to go around the sun.

The Julian date system is simple; each day has a number 1 more than the previous day, starting at January 1, 4713 BC at noon in Greenwich, England (otherwise known as Julian Date Zero [JD0]). Fractions of days are supported, as are negative values, which indicate days prior to JD0. Whoa, who uses that system? Apparently, astronomers do, but you know how spaced-out they are!

Now one must not confuse Julian dates with the Julian calendar system, the latter being put into service by Julius Caesar (the guy who invented Caesar salads, I think) way back in 45 BC, when he retired the old Roman calendar, whose warranty had expired many years earlier. Under the Julian calendar, days were numbered from 1–365 in non-leap years and 1–366 in leap years. This allows day n in one year to be much like that same day in any other year, which makes it convenient for agricultural activities like planting and harvesting. Unfortunately, anyone wearing a Julian calendar watch quickly noted that this calendar system gains about three days every four centuries. [Don’t you just hate that when that happens? People arrived late for castle sieges, and some even missed short wars completely!]

If you look closely, the Julian system still manifests itself. Desktop paper calendars and diaries are still sold with the Julian day number shown for each day. Sometimes each day page also shows the number of days left until the end of the year (365-or-366 minus the day’s Julian number).

Sometime in 1582, Pope Gregory XIII had way too much time on his hands (as Popes often did back then), and he put into effect the—da da—Gregorian calendar. [Did he name it for his best friend Bob? No, it was all self, self, self! Poor Bob had to wait some 410 years until Microsoft named a product after him.] Anyway, at the stroke of midnight at the meridian that passed through the Vatican’s main outhouse, Wednesday, September 2, 1582 gave way to Thursday, September 14, 1582, and 12 days went missing. [Despite rumors at the time, they were not the 12 days of Christmas!] Today, much of the world uses the Gregorian calendar.

The era calendar used in Japan is a bit like a very simplified Julian date system, but not altogether quite, if you get my meaning.

It should be no surprise then that a lunar calendar involves the cycle of the moon. The Islamic calendar is lunar. Certain religious celebrations are based on the lunar cycle. For example, “Easter is a moveable feast, meaning it is not fixed in relation to the civil calendar. The First Council of Nicaea (325) established the date of Easter as the first Sunday after the full moon (the Paschal Full Moon) following the northern hemisphere's vernal equinox.” But then, you already knew that, right? As a result, Easter can fall as early as March 22 and as late as April 25.

Now while Pope Gregory may have had time on his hands, others had even more spare time, and they invented lunisolar calendars, which—yes, you guessed it—had aspects tied to both the sun and the moon. [Actually, I think these were April Fool’s pranks that simply got out of hand, much like the German language.] In fact, strictly speaking, the date of Easter is a combination of solar and lunar considerations. The Hebrew and Hindi calendars are lunisolar.

For a list of calendars used around the world, click here.

Dates

I grew up thinking that month and day names began with uppercase letters, and that each had a long form and a 3-letter abbreviation. However, that is not the case in many other cultures.

Now as to how one might write a date is wide open. In an earlier essay, I mentioned how an Australian was traveling around the US and sent me email saying she was coming to my area on 6/5. My challenge was to figure out if she meant June 5 (US format) or May 6 (Aussie format). Yes, some cultures write dd/mm/yy while others write mm/dd/yy. These days, much of my business and personal correspondence goes to an international audience. As such, I write dates as yyyy-mm-dd, using the century and leading zeros, if necessary, to be completely unambiguous. [The ordering of parts in this format is understood pretty much universally although in some cultures the dash is replaced by a slash or period.] In another essay, I commented on the proliferation of the US date 9/11 (the day the World Trade Center in NYC was destroyed) in countries that would otherwise write that date as 11/9. There are always exceptions to the rule, I guess.

Seasons

In Part 1 of this series I wrote, “On what date does summer begin? In the US summer begins with the Summer Solstice, on June 20th or 21st, when the sun is furthest north. For countries in the southern hemisphere, the Summer Solstice is on December 20th or 21st. However, in some places equinoxes and solstices are considered to be in the middle of the respective season or at least some weeks after that season’s start, but never actually at their start. For example, in Australia, summer starts on December 1 and ends the last day of February.” [That’s what happened when you drink too much beer for breakfast!]

Time

Fortunately, there seems to be general agreement around the world that there are 60 seconds in a minute, 60 minutes in an hour, and 24 hours in a day. The differences then in writing a specific time come down to whether one uses a 12- or 24-hour time format, the hour/minute/second separator, and the set of symbols used to represent the corresponding values 1–12 or 0–23. [Although the Arabic number system is widely used around the world, it isn’t the only number system.]

I’ve lived my whole life using a 12-hour system, as in AM (ante meridiem, Latin for “before noon”) and PM (post meridiem, Latin for “after noon”). However, I have spent many months traveling in countries that use a 24-hour system. Once I got a digital watch (and now a pocket computer) that supported both systems, I changed it accordingly when I traveled. I did this partly so my watch would match transportation schedule signs at airports and train stations; I also did it to try and “get with the program”. Basically, if the locals could master such a system then why couldn’t I? After all, this was the normal way of doing things in their environment. After some years of doing this I freely admit to still getting confused by times after lunch; for example, distinguishing between 17:00 and 7 pm.

So, how does one write the 12-hour suffix? Take your pick from a.m./p.m., am/pm, AM/PM, and A.M./P.M. As to whether one puts a space between the time and the suffix is a personal choice; I use a space followed by am/pm, but remember I’m not normal. And what about the separator between the hour and minute value? Most commonly used are the colon (:) and the period (.), although some French-speaking cultures separate them with “ h “.

Although I’m a 12-hour person, that system has the anomaly that times like 12:05 are earlier than 1:05 when everyone knows that 1 comes before 12. In reality, the 12 acts as zero!

Several times I’ve visited US Government Department offices, I’ve seen analog wall clocks with 24 hours around the face (fortunately in Arabic numerals rather than Roman). That takes some getting used to; for example, what at a glance appears to be 6 o’clock is really 12 noon! There also are analog timepieces with two concentric circles; one numbered 1–11 with each number paired with an inner ring of 13–23, with 12 paired with an inner 0 or 24. And even the use of Roman numerals can cause some grief; apart from the “usual” way of writing them, alternate versions use IIII instead of IV, and VIIII instead of IX.

When I fly, there usually is a duty-free catalog by my seat. Whenever I flip through one and come across a very expensive watch, I’m amused by the fact that it can keep such accurate time, yet one can only read it to the nearest 5 minutes!

Now if you asked a good lawyer, “How many hours are there in a day?” you might get the answer, “How many do you want there to be?” And, indeed, politicians (who often have been trained as lawyers) can “stop the clock” or “extend the day”. For example, some years ago, I visited the State House in Carson City, the capital city of Nevada, and sat in on a legislative session. Afterwards, I was reading some information about the legislature. Members meet every two years and can meet up to 120 days, but they only get paid for 60 days. By law, they must conclude their business before the start of the 121st day. On a number of occasions, as midnight on the 120th day approached, it was clear that more time was needed, so the members passed a bill that extended the day by several hours, having 13 o’clock pm, then 14 o’clock pm, and so on. I have heard of other situations where the chamber clock was stopped, so, technically, the official time stood still while business was finished.

Time Zones

Back in the days of travel by foot or horse, one could not go large distances in short times, so one couldn’t see the impact of the earth’s rotation in relation to movement on the earth’s surface. Fast-forward to railways, and passengers needed to make connections; timetables came into being. It was no longer acceptable for each town to have its own idea of the time; some synchronization was needed. And once planes and cars arrived, it was possible to travel long distances much more quickly. And so the idea of time zones came about with the earth being divided into 24 1-hour vertical zones (called lunes), nowadays starting at the meridian running through Greenwich, England, whose zone is known as Greenwich Mean Time (GMT). [In military parlance, time zones have designated letters with GMT being “Z/Zulu” time.]

Within most countries, there is only one time zone, and in most cases, the difference between adjacent time zones is one hour. I just happen to be from a country that is abnormal. Australia has three time zones; however, the central zone (in which my hometown is located) is 30 minutes behind the eastern zone, and 90 minutes ahead of the western zone. Other countries/areas that have half-hour differences include Afghanistan, Burma, India, Iran, Newfoundland (Canada), and Venezuela. Nepal has a 15-/45-minute difference from its neighbors. I now live in the US, which spans six time zones: Eastern, Central, Mountain, Pacific, Alaska, and Hawaii, going east-to-west. Only Russia spans more time zones (10), and, in some cases, its neighboring zones differ by two hours instead of one. (Given the width of China, one might expect it to have multiple time zones as well, but it has only one.)

Summertime/Daylight Saving Time

The idea of moving clocks forward to increase the number of working daylight hours is not new. However, it is more prevalent in areas outside the tropics as tropical places already have more daylight hours even in winter. In fact, in the tropics, one doesn’t talk about seasons as summer through winter; one talks about rainy and dry seasons. This difference manifests itself in Australia. For example, Queensland and the Northern Territory (states that are in adjacent time zones) are in the tropics, and don’t have summer time. On the other hand, South Australia, New South Wales, and Victoria (among others) are much further south, and they do have summer time. In summer, you get the interesting situation in which South Australia is 30 minutes behind both New South Wales and Victoria, to its east, yet 30 minutes ahead of Queensland, which is also to the east. And Queensland is an hour behind its neighbor to the south.

And let’s not forget what my dear old mom used to say, “That daylight savings business is silly and, besides, all that extra sunlight has caused my curtains to fade!”

Back in the Good-Old Days

Back when I was in history class in primary school, I learned that the modern western calendar was based on the birth of Jesus Christ, and that dates before that were written with the suffix BC or B.C. (English for “before Christ”), while dates afterwards had the suffix AD or A.D. (anno domini, Latin for “in the year of our Lord”) or no suffix at all. [Contrary to a vicious rumor started by members of the People’s Front of Judea (or was it the Judean People’s Front?) AD does not stand for after death.] Historically, BC was written as a suffix (as in 23 BC) and AD as a prefix (as in AD 1066); however, it is now commonplace to both written as suffixes.

Apparently, not all the world is Christian—Thank God for that!—and in these politically correct times, we need a lay approach to dates from the pre- and post-whatshisname eras. So, AD became CE, which stands for Common Era or Current Era (or if you insist, Heaven forbid, Christian Era). And BC became BCE, which stands for Before the Common Era or Before the Current Era (or Before the Christian Era).

Now there is no year 0 in this system, but, when written on a time line, there is a single point that designates the change from midnight Year 1 BC to 00:01 Year 1 AD, which I am sure you are happy to know. However, the lack of a year 0 led to a huge problem that during the recent millennium change resulted in people arguing for days over when the new millennium actually began. Wikipedia (which you all know contains lies!) claims that, “most experts agree that a new century begins in a year with the last digits being "01" (1801, 1901, 2001); new millennia likewise began in 1001 and 2001. A common misconception is that centuries and millennia begin when the trailing digits are zeroes (1800, 1900, 2000, etc.); moreover, this convention was widely used to celebrate the new millennium in the year 2000.” So, those of you who celebrated in 2000 had it all wrong, but then you could do it all over again in 2001 to make up for it. Oh, by the way, at an archeological dig in the Middle East, scientists recently found documentation of a previously unknown Y1K problem. It caused absolute havoc at Cash Machines at the “Scribes and Pharisees Savings and Loan Association”, which had failed to recalibrate its abaci.

Leap Seconds

Has your life become a drag? Well if you have been paying very close attention you may have noticed that, lately, the earth isn’t rotating as fast as it used to. In reality, a day is a small fraction of a second more than 24 hours. This proved too much for some lawyers (who, apparently, bill by the millisecond), so over drinks at a bar the concept of a leap second was born. Yes dear reader, from time to time, when your back is turned, and without any warning whatsoever, an extra second is added to some unsuspecting minute, giving that minute 61 seconds. Now you might well ask, “Who is doing this?” and “How often are they doing it?” “Is it a ploy by my boss to get me to work longer without extra pay?” The simple answers are, “Bruce”, “zero, once, or twice a year”, and “Yes”.

Now for those of you having atomic clocks in your basement, this is very important to know, because you should be making leap-second adjustments from time to time (get it?). For a detailed list of when adjustments have been made in the past, click here. The adjustments are always made at 23:59:60 on June 30 and/or December 31. It doesn’t happen every year, and in some years, it happens at both times. As the earth slows down, leap seconds will need to be added on a more frequent basis. Unfortunately, unless your timepiece isn’t connected to the internet, you’ll have to adjust it manually; just push the “add leap-second button”.

Now the really good news is that the lawyers drinking at the bar that night were quite visionary. They not only allowed for the addition of an extra second, they also allowed for one’s removal. So, if the earth should ever get struck by the Mother of all Comets at a very low angle from the west, and the planet starts spinning faster, we’ll all die horribly. But we’ll die—rest-assured—that our atomic clocks will still be keeping the correct time for the cockroaches and other primitive forms of life [shame on you for thinking “used-car salesmen”] that survive the catastrophe!

GMT vs. UTC

Just when you thought GMT had been around long enough to be trusted, someone had to go and invent something else, namely, Coordinated Universal Time (UTC). GMT wasn’t good enough for him; oh no, he had a much better idea.

The good news is that unless you are intimately involved with very high-precision timepieces (e.g., atomic clocks) or highly synchronized computer networks that manipulate the world’s financial systems, you needn’t worry about UTC, which by the way was responsible for all this leap-second nonsense. [By that way, it’s actually quite surprising just how much money you can siphon off from the financial network in that extra second!]

Conclusion

Do you use the terms this week or next week? To understand what they mean, one needs to know what day it is today and the day of the week on which the week starts. In the latter case, there are multiple customs: many people start their week on Sunday, while others believe that Monday is the first day.

Have you ever watched a movie and thought, “When was that made?” Yet at the end of the credits, the copyright date is written using Roman Numerals, which, for films produced before 2000, makes it hard for most mere mortals to fathom. The general thinking about this is that is a deliberate obfuscation mechanism to hide the actual date, so you don’t automatically think, “This is an old [as in lame or not up-to-date] movie”.

As to the time now and today’s date, I’m sitting here in Szczecin, Poland, where it’s 15:05 and, according to the trusty Gregorian calendar next to me, it’s Piątek (Pt), Lipiec 1, 2011 [3:05 pm on Friday (Fri), July 01, 2011; that is]. According to the Um-al-Qura calendar, the date is AlJumaa, Rajab 29, 1432, whereas the Hijri/Lunar calendar says it’s a day later at AlJumaa, Rajab 30, 1432. On the other hand, the Saka era calendar says it is Sukravara, Asadha 10, 1933.

Now back to the earlier question, “How often do leap years occur?” Using the Gregorian calendar system, a leap year is one that is a multiple of 4, but not also a multiple of 100, unless it’s a multiple of 400. [Hmm, that sounds like it’s related to the Julian date system, which gained about three days every four centuries.] So, while 1600 and 2000, for example, were leap years, 1700, 1800, and 1900 were not. As such, the next leap year after 1896 was 1904, a gap of 8 years. Now go and challenge your friends and neighbors with that, if you have time, that is.



Teaching English as a Second Language

clock August 18, 2011 15:41 by author Rex Jaeschke

© 2011 Rex Jaeschke. All rights reserved.

For some years now, countries in the Western world have seen a huge increase in legal (and illegal) immigration. And the US is no exception. Many of these immigrants have little formal education, yet to be integrated in any reasonable form, they need to grasp the fundamentals of the host country's language. Here in the US English-language classes are offered cheaply or free of charge by many church and community organizations. In general, such classes have been labeled as teaching English as a Second Language (ESL). However, given that many immigrants never formally learned their first language, or speak more than one language, in recent years such training has become known as English for Speakers of Other Languages (ESOL).

One national organization whose mission it is to teach English in the US is ProLiteracy. I learned of this group through its local affiliate the Literacy Council of Northern Virginia, which advertises its student and teacher-training classes in local newspapers. Having time on my hands, I decided to get more information about being a tutor for individual students. Two training courses were on offer: teaching English to someone who was illiterate in his or her own language; and teaching reading and writing to someone who already spoke and understood English. I was most interested in the second group. However, training sessions for trainers of that group were less frequent and the next one scheduled was months away. So, I decided to take the plunge with the first group before I found excuses to do nothing.

Training the Trainers

The training involved three half-day sessions on consecutive Saturdays, and about 40 people took part. There were five instructors. Until we were trained, we wouldn't be assigned a student, so we had no idea what language they spoke or if they were illiterate in their native language (that is, whether they could read, write, and do basic arithmetic). The challenge then was the following: Imagine teaching an adult to read and write English when their native language is written right-to-left, does not use the Latin alphabet used by English, they have no English at all, and you have no language in common. In order to make it realistic (not to mention to put the Fear of God in all of us would-be tutors) part of our training was conducted in Urdu, a language spoken in Pakistan and Afghanistan.

We spent quite some time learning the names of six objects, which included tomato, eggplant, and padlock. We also learned the words for the concepts of here, there, and over there. As we could not fall back on English to ask questions and nor could the instructor use that language, it really was like a game of charades. And progress was slow. Come the second week, most of us couldn't remember many of the words we'd learned the previous week, yet if we were to tutor, we'd expect our students to learn lots of new words each week. It was a humbling experience to say the least.

Getting a Student

I was assigned a man about 30 years old; let's call him Juan. Juan had a wife and baby and worked long hours at two jobs to make payments on a house mortgage. He came from a formerly war-torn Central American country, he was orphaned at a young age, he had no more than two years of formal schooling, and he was functionally illiterate in his native language, Spanish.

As I had some basic Spanish, we would at least have some common ground; however, I fell into the trap of using that too much, as is common with tutors. During training, numerous tutors had expressed concern that they didn't speak any language other than English. They were told, repeatedly, that not only was this not an obstacle, it could even be an asset. The sooner the student could get "up and running" in English the better, and letting them fall back to a language they already knew really wasn't helping them. [This is also the main argument of opponents to bi-lingual education in some US states.]

Each student accepted for tutoring was evaluated by a professional who determined which of three different programs (and associated books and materials) that student and his/her tutor would use. In my student's case, the plan suggested four weeks of conversation and concept building before embarking on reading and writing. Students and tutors each bought the recommended set of materials with financial assistance being available for those students who could not afford to pay.

Location and Frequency of Tutoring

In my case, a neighboring town had a large Hispanic immigrant community, and the town had a non-profit support organization to help them integrate. This group nominated my student for the program and it provided rooms for class and one-on-one teaching. We used that for some weeks. The public libraries also made available meeting rooms.

It was recommended that we not tutor in our homes, although I never did get a satisfactory explanation why that was the case. In any event, after Juan and I got to know each other, I invited him to my house an afternoon each weekend, and his wife and baby came too and sat in another room during our lessons. Then they joined us when we had afternoon tea. But how to have him find my house? "Easy", you say; "Just give him the address and some directions." Remember, he reads almost no English and he has no background in reading a map in any language. Everything is visual and learned by experience. So we solved the problem by having him meet me at the initial tutoring site and then follow me home noting all the turns we had to make, yet not being able to write anything down either in English or in Spanish! We did this a couple of times, after which he had it mastered. Note that Juan had a cell phone, but he had great difficulty understanding messages I might leave; it was hard enough communicating by phone when we spoke live!

We started out meeting twice a week, mid-week and on the weekend; however, with Juan working two jobs, very quickly it was clear that he was way too tired to concentrate after a very long work day, so we cut back to once a week, on weekends.

Starting to Read

After a few weeks of conversation, it was time to break out the introductory reader.

The sentences were relatively simple and were accompanied by pictures of the subject nouns; for example:

This is a man.
This is a girl.
This is a cup.
This is a dog.

The idea is to introduce a pattern and to substitute different nouns thereby building vocabulary using pretty much the same sentence. However, progress was painfully slow. Each lesson, we had to start back at the beginning, which meant that after some weeks we had made no real progress. And then I had my "Aha!" moment. Juan had no concept of a pattern. In essence, he didn't have any idea of how to learn! In retrospect, this should have been obvious given his major lack of formal education. No one read to him as a kid and he didn't have the luxury of watching Sesame Street on TV every afternoon.

As I was going through this exercise, I noticed a few things. We really couldn't talk about grammar, parts of speech, punctuation, or even capital letters, yet each letter had an upper- and a lowercase version, and when it started a sentence, you had to use the uppercase version. But then why did other words in the middle of a sentence sometimes start with an uppercase letter? It didn't help that Juan didn't ask questions. [As a seminar leader in my professional life, I've always take silence as indicating, "Everything is okay", and I tell that to my students at the start of the course. I also tell them that, "There is no such thing as a stupid question, only stupid answers!"]

I was very frustrated as I'm sure was Juan. We'd been at it for quite some weeks with very little to show for it.

Starting to Write

Fortunately, Juan had a pretty good handle on numbers and counting, although he constantly had trouble differentiating the words (but not the values) thirteen and thirty, fourteen and forty, fifteen and fifty, and so on. So while we started on letters, we also practiced writing numbers.

What do you think would be the easiest number-writing task one could do? From my humble perspective, I figured it would be writing a line full of the digit 1. We used ruled-paper intended for learning writing, and I wrote three digit 1's at the start of a line, and asked Juan to fill in the line with more of the same. The first two he wrote were fine; they were almost identical to mine and they stood straight and tall. However, as he went on, each one leaned further and further to the right until those near the end of the line was practically falling over; I kid you not! Instead of copying the first few each time, he was copying the one he'd written previously, so they got progressively more slant on them. When I pointed this out to Juan, we both laughed.

Unfortunately, it was no laughing matter when things hadn't improved after several weeks. When it came to writing other digits and the letters, there is a recommended way one is supposed to teach, by starting the pencil at a specific point and continuing from there. However, that proved way too difficult for Juan who for the digit 8 preferred to draw one circle on top of the other. And that was just fine with me; at least he could read, write, and understand the result, as would other people. It was right then I realized we'd be having a modified version of the course, adjusted from time to time to cater for the individual student. [I don't know if that was a good decision or not, but both Juan and I needed to see some progress.]

Support Materials I developed

In order to provide reinforcement on the numbers and letters we covered, I used Microsoft Word to make lots of tables, which in the case of numbers, showed both the value and the spelling. I used a colored printer to teach about colors. I also used Word to help with check writing (see below).

[If you'd like to have a copy of the materials I developed, send me email.]

My Student's Main Goal

While being able to read and write in general would be wonderful, Juan had one specific goal, to be able to write checks to pay his monthly bills. That sounds simple enough, right. Wrong! Let's look at the elements on a blank check, at least as used in the US:

  • Date: Does one write July 3, 2011; 3 July 2011; or 7/3/2011? As all are valid for the US and all would be understood, it really was a matter of picking one format and sticking with that. And as Juan was only just learning to write, the all-numeric form was easiest and most reliable. [Note that in some parts of the US postdating checks is illegal!]
  • Payee: This seems simple enough, copy the "pay to" name from the statement. But if you can't read, how do you locate the "pay to" name? And even when you can tell from the familiar Visa credit card logo on the letterhead, for example, that you need to pay Visa, that doesn't help you figure out you need to make the check payable to Chase Bank's "Chase Card Services", for example.
  • Amount in numerical form: This seems simple enough, copy the "pay to" amount from the statement. Again, you have to be able to read the statement to find this among the many numbers in various columns.
  • Amount in text: Let's use a check for $123.45 as an example. In the US, the corresponding text needs to be, "one hundred [and] twenty three [and] 45/100 [dollars]", where […] indicate optional words. In the case of [dollars] that word is usually preprinted on the check. When one knows about fractions, 45/100 makes perfect sense, but fractions were a topic way beyond my student. After trying several times on different occasions to explain this, I decided to say that was just the way it needed to be with the number to the right of the slash—calling it the denominator would be even more confusing—must always be 100. [Note to Microsoft Word users: Word supports fields, dozens of special control sequences that can be used for all sorts of things from adding cross-references, index entries, and, yes, check amounts in text. For example, if you insert a field (you'll need to figure out the right menu to do this depending on your version of Word), a pair of curly braces ({…}) will appear. If you enter "=123.45 \* DOLLARTEXT" in between those braces and right-click on the field to toggle it to text, you get the text version of 123.45 as accepted by banks in the US. For those of you using versions of Word sold in other countries, I'd be most interested to hear from you if this works for European amounts written as 123,45, for example.]
  • Signature: Fortunately, Juan could sign his name using something that was not quite so easy to forge as printed letters.
  • Memo: This is intended for the check writer to make a note of the purpose of the check. For example, over time, one might write a number of checks to a school's Parent-Teacher Association, using the memo field to say that one was for the fee for a field trip while another was for the next month's lunches at the cafeteria. However, in other cases, this field is mandatory. For example, many bills require one to put here the number of the account being paid. But if you can't read, how do you figure out if such information is required?

Student Evaluation

Every few months, the Literacy Council sent me a blank form on which I was to report our activities for that quarter. And each time, I reported that we had made little progress and that my student's main goal remained the same, to be able to write checks to pay his bills.

The Handoff

After about eight months, my business situation changed; I took on a new contract that would occupy me fulltime and then some for an extended period. [Contrary to my longtime work rule of having at least three months off each year, this opportunity was too good to miss.] It would also involve travel out of town once a month. As such, I saw no way I could continue to invest the effort needed. And, frankly, what I had learned most was what not to do, and I figured it was better for Juan to have a different tutor. My frustration level was also extremely high; I too needed a change.

Conclusion

I very quickly reminded myself why I had avoided previously teaching real beginners in just about any topic. I simply didn't have the patience, or indeed sufficient training. In hindsight, I should have waited for the other training course. And now that I've written this essay, that idea is back on my radar.

One amusing byproduct of the whole exercise was getting to hear Juan speaking certain words with a distinctly Australian accent, although he never did master "G'day mate!"



A Walk along the River

clock July 20, 2011 18:55 by author Rex Jaeschke

© 2011 Rex Jaeschke. All rights reserved.

When I turned 50, I decided to take on a challenge that was neither too easy nor too difficult, yet would give me some significant sense of accomplishment. Based on a documentary I saw on public TV, the first candidate was to hike the Hadrian's Wall Path, along the border of Scotland and England. And while that path isn't so long (84 miles/134 km), the weather that far north is unpredictable, the terrain is quite hilly, and there appears to be little support for getting into towns to stay overnight. [I didn't want to carry sleeping and cooking gear.] While visiting that path's website (http://www.nationaltrail.co.uk/hadrianswall/), I followed a link to the website for the Thames Path (http://www.nationaltrail.co.uk/ThamesPath/), a path I had discovered in 1999 when my son and I walked the five miles from Runnymede to Windsor. That path had also been turned into a National Trail, and as it ran alongside a river—and rivers tend to run downhill—I thought, "How hard can that be?"

An Overview

In May and June of 2005, I hiked the Thames Path (184 miles/294 km) along the Thames River in England, end-to-end in 21 days (15 days walking and 6 days resting). I started at the "official" source in a farmer's field, and ended at the Thames Barrier, downstream of Greenwich. I followed the official guidebook, which broke up the walk into 15 segments with each one covering about 12 miles. Here's my day-by-day itinerary:

  • Walking Day 1: The Source to Cricklade (12.25 miles/19.7 km)
  • Walking Day 2: Cricklade to Lechlade (10.75 miles/17 km)
  • Walking Day 3: Lechlade to Newbridge (16.25 miles/26 km)
  • Walking Day 4: Newbridge to Oxford (14 miles/22.5 km) 
  • Rest Day 1: Tour Oxford and stay with host family 1
  • Rest Day 2: Tour Oxford and stay with host family 1 and 2
  • Rest Day 3: Tour Blenheim Palace in Woodstock and stay with host family 2 
  • Walking Day 5: Oxford to Culham (12 miles/ 19.3 km)
  • Walking Day 6: Culham to Wallingford (13 miles/22.3 km)
  • Walking Day 7: Wallingford to Tilehurst (13.25 miles/21.6 km) 
  • Rest Day 4: Rest day and stay with host family 3 
  • Walking Day 8: Tilehurst to Henley (11.5 miles/18.8 km)
  • Walking Day 9: Henley to Marlow (9.5 miles/15 km) 
  • Rest Day 5: Rest day and stay with host family 4 
  • Walking Day 10: Marlow to Windsor (14.25 miles/23 km)
  • Walking Day 11: Windsor to Chertsey (12.25 miles/19.4 km)
  • Walking Day 12: Chertsey to Kingston (11 miles/17.7 km) 
  • Rest Day 6: Rest day at a hotel in London 
  • Walking Day 13: Kingston to Putney Bridge (13 miles/21.2 km)
  • Walking Day 14: Putney Bridge to Tower Bridge (10 miles/16.9 km)
  • Walking Day 15: Tower Bridge to Thames Barrier (10 miles/16.1 km)

At the end of Walking Day 12, I was on the outskirts of London, at which time, I took a train into the city and checked into a budget hotel for four nights. For each of the final three days of walking, I rode the Underground to where I'd finished the day before and walked from there carrying only a small daypack instead of that and my backpack (which I refer to below as my full pack), which I carries on all other days.

Getting Prepared Physically

I had never hiked with a full pack before and I am not a fan of exercise, so I thought, perhaps, I should have a trial run before I committed to the whole walk. Some years ago, the Washington and Old Dominion train line ran 45 miles from the northern Virginia countryside towards Washington DC. Although that line had been removed, a sealed path had been put in its place for hiking, biking, rollerblading, and horse riding. My plan was to hike it in three consecutive days, each of 15 miles, carrying a daypack.

After a restless night and a rain shower the next morning that delayed our start, my son and I set out on the first leg. Although we completed the planned section, we were too fatigued to enjoy it. It was pretty much "one foot in front of the other!" Although the rain stayed away all day, the Heavens opened when we were a few hundred yards from our pickup point, and we got seriously wet. The next day, we hardly got out of bed. The third day, I hiked 10 more miles on my own. Several weeks later, we hiked five more miles, and months later, we covered another seven and a half. To this day, I still have seven and a half miles to go. But, you know what; you can have too much practice. Sometimes you just have to do it for real!

Getting Prepared Mentally

I can honestly say that I did nothing special in this regard. While I had no doubt the task would be challenging, I had no reason to believe that I couldn't meet it. After all, the whole point was to push myself within reasonable limits.

What to Take?

I bought a new backpack with internal frame and was happy that the salesperson fussed a long while over getting me strapped into it "just right". Here's the gear I carried or wore on any given day:

  • 2 pairs of hiking trousers with zip-off legs and lots of pockets
  • 3 light-weight hiking shirts
  • 3 sets of underwear
  • Lots of hiking socks and wicking socks to wear under them
  • A pair of hiking boots
  • A pair of superlight-weight slippers for indoors
  • A zip-up inner jacket with long sleeves and lots of pockets
  • A GORE-TEX® weather-proof outer jacket with hood and lots of pockets
  • A woolen cap and a baseball cap, each of which I could wear under my jacket hood
  • A pair of thick gloves
  • A basic first-aid kit
  • A light-weight digital video camera, charger, power adaptor, spare battery, and spare tapes
  • A compact digital still camera, charger, spare battery, and spare memory card
  • A microcassette tape recorder and spare tapes
  • A PDA (Personal Digital Assistant) pocket computer and charger
  • Emergency rations of dried fruit, nuts, chocolate, and candy
  • 2 half-liters of energy drink (I never was a plain water drinker)

I'd bought a pair of aluminum walking poles, but after several test runs, I decided not to take them.

The video and camera gear I used throughout the day was contained in a small shoulder bag. The charging equipment and used and spare media were in the backpack. A large fanny pack (bum bag for those of you Down-Under) around my waist held my passport, wallet, pocket computer, and change.

The Official Record

For most of my trips, I keep written diaries, but for this one, I decided on audio and video records instead. I bought a microcassette recorder that fit into an easily accessible outside jacket pocket. Any time I felt euphoric, depressed, crazy, or frustrated, I whipped out the recorder and spoke my mind, unedited. I finished up with five and a half hours of tape. The video was more staged; I rested a bit until my heart stopped thumping, then I thought about what I was going to say, and then I shot the film with narrative. [Have you ever noticed how few people speak while they are shooting video? Hmm, silent home movies; now there's an idea!] After editing, I had five 1-hour DVDs.

The Thames Source

There is considerable disagreement as to where the Thames River really starts. As I was using the official path guidebook, I decided to follow its interpretation. I arrived at the Kemble train station and walked to the river, which at that stage was a few inches deep and about 6 feet wide. I walked a mile upstream to an old Roman well that appeared to be the current source of the water. I then walked another mile along a dry bed to the spot where a small marker declared the site of the "original" spring. For some years, a statue of Old Father Thames used to stand there, but due to the isolation of the place and the danger of vandalism it was moved to a manned lock downriver.

The Weather

Although the first four days were clear, there was often not a lot of cover and a strong wind blew. I had one very wet and miserable day and another mildly so. The weather was mostly cool, but one day it got up to 86 degrees F (30 C), so I unzipped the legs from my pants, took off both jackets, and even put on sunburn cream. [That day, Big Ben's clock in London slowed and then stopped for only the 4th time in its history, apparently due to the "extreme" heat!]

More rain fell during the nights than the days, which was just fine with me. However, that meant that some sections of path were quite muddy.

Incidents and Accidents

After the first (and very) wet day, I developed some serious foot sores and blisters. This was directly due to my ignorance of not taping my toes and feet in advance of starting out. The resulting limping caused some hip problems. A case of painful shin "splints" in my left shin was still with me after 12 days. On the very last day, as I approached the Millennium Dome, I had a nasty fall when I failed to see a lot of small, near-spherical pebbles on a section of concrete path. I went from vertical to horizontal very quickly. As I lay there looking at the sky, I was sure I'd broken my neck or back. As it happened, the only injury was to both hands, which I had instinctively put down behind me as I fell, and which had been driven into the gravel. Fortunately, they were only bruised; the skin was not broken. Some teenagers nearby came to my "rescue" with a hand up and a bottle of water. Fortunately, this was before the days of YouTube; otherwise, they'd have had the whole thing on the internet in minutes.

Having had two major knee surgeries over the years, I was constantly trying to watch where and how I stepped to avoid twisting a knee.

Accommodation and Meals

The first five rest days were spent with four different Servas hosts each of whom I stayed with for two nights. The final rest day and nights were spent at a hotel in London. All other nights were spent in hotels or B&Bs en-route, the existence, and location of most, of which were adequately documented in the guidebook.

At the end of two different days, there were no places to stay near the path. In the first case, I walked some distance off the path to a quite small village. The first and second pubs I found didn't open until the evening. The third was open and the barman was happy to serve me a drink and snack, but that pub did not provide accommodation. However, I met a young woman waiting at a bus stop, and she lived right next door to that pub and her family ran a B&B. No one was home, but the barman kept calling there until someone answered, and I stayed there that night. In the second case, there were some hotels nearby, but they were outrageously expensive, and I finished up walking two miles off the path before finding a cheaper place.

Breakfast was included with each place I stayed, and when it was a typical "English" breakfast (as in two eggs, two sausages, two strips of bacon, four slices of toast, baked beans, etc.), I wrapped half in foil [the best thing to carry with you anywhere!] and ate it for lunch or supper. A few times, I stopped in pubs for a hot lunch, and pub fare usually sufficed for the evening meal as well.

Unexpected Difficulties

You would think that walking next to a river that runs downhill would be quite easy. However, in places, steep hills run right down to the water's edge and there is no place for a path near the river. As such, the path goes up, around, and about. In other places, sections of the path were undergoing maintenance, so there were detours. And in some places, private landowners refused to give right-of-way across their riverfront property. As a result, I walked more than a few miles uphill.

There are many, and such a wide variety of, gates to pass through and stiles to climb over. In a few places, some so-called kissing gates were too narrow for me to get though with a backpack on. In those cases, I had to take it off, drop it over the fence, go through the gate, and then put the pack back on. [I swear that the pack got heavier each time I lifted it!] In one instance, I wasn't able to put the pack over a high fence, and I had to backtrack and find a way around that section of the path.

Is there a Follow-Up Act?

Before I'd even started the Thames Path hike, I was already thinking about future walks. However, I quickly forgot all about those on my first really wet and sore-feet day. Then, not too long after completing the walk, I started to think about other possibilities. Hadrian's Wall has come back into consideration, as have some of the cliff top walks in Devon/Cornwall, England. And when in Normandy, France, a few years ago, I discovered the customs inspector paths along the coast. Every now and then, I think about the Appalachian Trial here in the US, but after a few milliseconds, I come to my senses about walking that (although I have walked short sections of it). The Heysen Trail in my native South Australia has also gotten onto my radar. Although it's 750 miles/1,200 kms long, my interest is in the southern-most 156 miles/250 kms that end at the sea.

Goals and Lessons

There are a lot of interesting and/or historic places along the Thames, and my initial plan was to stop off and visit and video them all. It was a noble goal indeed and it worked fine up to Oxford and its surrounds. However, once I get wet feet and I started limping, I became totally focused on completing the walk. So much so, for example, that I distinctly remember coming to the town of Windsor and its dominating castle and saying to myself, "Yep, that's Windsor Castle!", but walking right on through the town without stopping to go look at it any closer.

Of course, the main goal was the personal endurance as well as doing it solo. [My friend Astrid did accompany me for the first two days.] I had built-in flexibility in that I didn't have a fixed schedule. And not once during the walk did I think about quitting.

Regarding lessons, I guess the main one was to have better foot preparation.

Conclusion

I must say that the completion of the walk was quite anticlimactic, really! When I got to the Thames Barrier, the town band was not there to meet me, the mayor was not there to give me a key to the city, no-one gave me a certificate of completion, and the local shop didn't even have a T-shirt saying, "I Survived the Thames Path". I even found it hard to figure out how to get back to London.

In hindsight, would I do anything differently, such as perhaps preparing more? Nothing comes to mind. It really was one of those cases of having a basic defensible plan and then, "Just go do it".

Numerous people have asked me, "Whatever possessed you to do this walk?" In fact, I've asked myself that same question. Of course, the answer is, "Because it's there!" or perhaps, "Why not?" In any event, as Nietzsche said, "Was mich nich umbringt, macht mich stärker." That is, "What doesn't kill me makes me stronger."



Just Me and MiniMe: Traveling with Technology

clock June 11, 2011 09:37 by author Rex Jaeschke

© 2011 Rex Jaeschke. All rights reserved.

Back in the good old days, business people used to travel with a briefcase, which contained some stationary, their business papers, and some sort of paper-based calendar and contact list. [In my case, when teaching seminars, I also hauled along several heavy boxes of overhead transparencies.]

When records were kept manually, one had all one's eggs in the same basket; there simply was no concept of having a backup copy. One day, I was riding a car-rental bus to a west-coast US airport terminal and my briefcase—complete with paper-based calendar and contact list—was standing up front with all the other passengers' hand luggage. At the stop prior to mine, a passenger got off and pulled his bag out of the pile causing mine to tip out the bus into the gutter. Either no one up front noticed or bothered; in any event, the bus drove off. Of course, when it came to my stop, my bag was nowhere to be found. I thought for sure that my all-important diary and contact list were lost forever. However, that same evening soon after I got home on the east coast, I got a phone call from an airline ticket agent. When getting off her employee bus that morning, she'd found my bag, thought that it looked lost, and phoned me using the number on the business card luggage label. She then arranged to put it in cargo on the next available flight at no charge, and her airline wasn't even the one I'd used. I thanked her profusely and once the bag arrived, I mailed her a substantial reward. [Had this happened after 9/11, I expect the bag would have been destroyed!]

In this essay, I'll look at how business (and personal) travel has evolved since then, at least for me. I should mention that I always travel dressed way down in loose hiking clothes and walking shoes, and I wear a large fanny pack (which, because of the offensive connotations that name has in certain cultures, is called a bum bag) tied around my waist.

The Debut of Portable Computers

I say portable because I'm referring to the time before laptops. So what does portable mean? After all, given sufficient manpower, I guess that my full-size refrigerator is portable!

In my case, it was the first commercially successful portable IBM PC-compatible computer, from Compaq. In truth, it was about the size and weight of a portable sewing machine. It had two small-capacity floppy-disk drives (one of which I replaced later with a 20MB hard drive). For several years, I hauled it on flights up and down the east coast on a regular basis. On larger planes, it just fit into the overhead compartment. On the smaller "puddle jumpers" I got to carry it out to the plane where it was checked, and from where I retrieved it on landing. And not only did I carry that, I still had to carry my oversize briefcase.

Laptop Computers

As with most new technologies, I was a late buyer of a laptop, waiting until the initial bugs had been ironed out, and the prices reduced before making the plunge.

Once I found a good program to manage my calendar and contacts list, I stopped using a paper version, which freed up a lot of space in my briefcase. Eventually, I was able to stop taking my briefcase altogether as I had on my laptop electronic versions of most things and could put papers and stationary in the laptop bag.

I am on my third laptop, all from Dell. The first was small and could actually fit on my lap. The second was big and clunky, and, technically, was called a portable desktop. The heat it generated actually came through most tabletops on which I placed it! My current one truly is large and heavy. No matter how many times I upgrade my eyeglass prescription I still don't seem to be able to read screens all that well, so I prefer them to be as large as possible. (My desktop screen is 27".) And with a 17" screen, my current laptop is heavy. In fact, the power adaptor alone weighs more than some really light machines! Often, progress simply is change!

The great news is that laptops are no longer significantly slower than are their desktop counterparts, nor do they have less storage. In fact, when I travel, I take a complete copy of all the data files from my desktop system with me, and can run my business very effectively while on the road.

Netbook Computers

For years, the emphasis was on making portable computers more and more powerful. And then a few companies decided to go in the opposite direction, towards a smaller, slower, and cheaper machine, now known as a netbook computer. In my case, it was from Asus and had a 10" screen, a 75%-of-full-size keyboard, plenty of memory and disk, and a built-in web camera and stereo microphone, all for under US$400. (Prices for capable netbooks start at $200.) I called it MiniMe, named for Austin Powers' miniature clone in his second and third movies.

I love my netbook; I can run my whole business on it (albeit more slowly than on my other computers), I can use it to play music, watch movies, and to phone via the internet. And it weighs next to nothing and fits into a very small carry bag. In fact, it's so small, that whenever I carry it during travel I fear I'm going to accidentally put it down and leave it behind.

As MiniMe's carry bag is just a bit bigger than MiniMe, there is little room for anything else; however, I manage to squeeze in the power adaptor, some cables, and a mouse (as I don't care for touch pads).

I pretty much restrict my use of MiniMe to vacation trips where I can use it for email, phone calls, and light editing. For my big fingers and poor typing skills, the keyboard is too small for lengthy editing tasks. And the screen is small.

Pocket Computers

As I wrote in, "Technology, Unplugged – Part 2", in December 2010, I take my Compaq Personal Digital Assistant (PDA) with me at all times.

While my PDA fits easily into my fanny pack, it does require a charger/cable, and if I want to synchronize it with my laptop or netbook, I need to take a data cable as well.

So, What's in my Laptop Bag?

When my laptop bag is fully loaded, it weighs a lot! Apart from my large laptop, here's what it contains:

  • Power convertor brick and cable
  • At least one international power adaptor plug set that handles sockets in the US, UK, Europe, and Australasia
  • A 3-way US power plug, so I can charge multiple devices at the same time
  • Smaller-than-full-size wireless mouse (being wireless, I can't use it in-flight, however)
  • Mouse pad (light-based mice don't work at all well on glass conference tables)
  • Several Ethernet and USB cables
  • An RJ11 phone cable (a hold-over from the old days; now that broad-band internet access is available pretty much everywhere I go, I no longer need to take international phone adaptors)
  • Spare batteries for the mouse and laser pointer
  • At least three memory sticks of varying capacities
  • A very strong security cable with which to lock the computer to a desk or some other fixture (like many meeting/conference attendees, very often, I leave my laptop unattended in a semi-public place during lunch breaks)
  • A folding headset for internet-based phone use (I had an expensive Bluetooth earpiece, but that died, so I'm back to cheap headsets)
  • Basic office supplies: business cards, ruler, business stationary, pads of paper, pens, pencil, pencil sharpener, laser pointer, US postage stamps
  • Earplugs (for those nights in hotels with noisy/inconsiderate neighbors)
  • Paper maps of the US and the world
  • Some headache tablets
  • Some emergency rations
  • US$20-worth of bills in each of four or five foreign currencies
  • A printed copy of my flight itinerary, hotel, and car rental details, and some reading material (all in an easily accessible side pocket)

Camera Gear

There is no room in my laptop or netbook bags for any camera gear. Occasionally, I travel with a small still digital camera, and that goes in my fanny pack. If I take my digital video camera, I also take my still camera, and they have their own small shoulder bag, which can also accommodate a paperback novel and some emergency rations, some business cards, and pencil and paper.

Music

For the occasional musical interlude, I have ripped a number of favorite CDs to disk on my laptop and netbook. [Recently, I won an iPod shuffle music player; however, I have yet to configure it.]

Telephone

I use Skype with Skype-Out via an internet connection. If I owned a mobile phone, it would need its own charger and data cable to sync with the laptop or netbook, but hopefully, it would replace my PDA.

Conclusion

In the early days of my teaching seminars and lugging my old Compaq around, I also hauled a projection system. Now that had to be checked in my luggage, packed properly so none of the glass parts would break. These days, all my clients have standard projection systems in their conference and training rooms.

As you might expect from my "lost briefcase" story earlier on, now that all my records are electronic, I am very conscientious about backup. As I've often said, "If it's worth doing, it's worth preserving!" So, apart from a copy of new/changed files on my laptop or netbook's hard disk, I put copies on at least two USB memory sticks and another stick that goes in my PDA and/or digital still camera. One backup stick goes in my fanny pack, and another goes in my checked luggage. Call it a case of "suspenders and belt", but it works for me.

On a few occasions, I've traveled without a computer or camera bag, and boy does it feel strange. I keep getting the horrible feeling that I've left something behind. However, it does make security checking much easier.

If the next time you go through an airport, you see a very tall guy with one arm longer than the other, it may well be me. Say G'day!



Planning for Success

clock May 18, 2011 08:37 by author Rex Jaeschke

© 2011 Rex Jaeschke. All rights reserved.

 

For some years, I've been saying, "Success comes from planning, not from hoping or wishing". Yes, you can plan for success, although I must say that this seems to be news to many people. More often than not, many people I have observed try something halfheartedly or in a disorganized fashion, and then when they fail, they rationalize that "it simply was not meant to be". Not only is that wasteful, it's nonsense! Ignoring external factors, most people are exactly where they deserve to be; those who plan for success most often are successful, and those that don't most often are not. It's that simple.

How then does one plan for success? This essay is my attempt to answer that question. I start by introducing the basics steps of the process as I have determined them, and then I illustrate them using a scenario. Although the names of the protagonists and some of the details have been changed, the problem and solution are real.

Note that the approach I document relies heavily on one writing things down at every step of the process. As such, you would do well to read first my essay "Talk is Cheap. Write it Down" from February 2011. If you can't master the steps outlined in that essay, you certainly aren't planning for success.

Introduction

I'm a big fan of making lists, so let's begin with one that contains in order the main questions/steps in planning for success:

  1. What is the problem?
  2. Who is impacted by this problem and its resolution?
  3. What constraints exist?
  4. What is the solution?
  5. What are the costs of solving this problem?
  6. Who will implement the solution?
  7. How did it go?

 

Now unless you are very experienced at problem solving, you would do well to follow these steps for even seemingly simple problems. If you cut too many corners too early in the development of your skills, you likely will not achieve the desired results.

It is important to understand the meaning of the term problem as used in this context. According to my dictionary (American Heritage), when used as a noun, problem is:

  1. A question to be considered, solved, or answered.
  2. A situation, matter, or person that presents perplexity or difficulty.

 

To many people, the word problem has negative connotations, as in "He's a real problem." and "She always was a problem child". Such usage is not applicable to this essay.

As I stated in my first blog post ("Hi Ho, Hi Ho, it's Off to Blog We Go", December 2009"), regarding emotion, I am a Vulcan. As you follow the steps above, be careful to temper your emotions with a generous dose of reality, especially when it comes to wants versus needs.

A Case Study

Several years ago, Robyn rented a 2-bedroom apartment, and to help cover expenses she sublet the 2nd bedroom to Julia. They shared the cost of the landline telephone, the high-speed internet connection, and the cable television service. Recently, Robyn announced that she was getting married and that her husband would move in with her. As Robyn and her husband would be a 2-income family and they desired privacy, they wanted the place to themselves. Julia would have to find somewhere else to live.

Julia had recently gotten a sizeable pay raise, and she wanted a place of her own. She did the math and determined that by going without a few luxuries and by keeping to a sensible budget, she could manage to rent a 1-bedroom apartment on her own.

Step 1: What is the Problem?

Define the problem by first thinking it through, then verbalizing it, and then putting it in writing. Make sure it is the real problem, not just the most quickly or perceived problem.

I cannot emphasize enough the underlined sentence above. Over the years, I have seen some very elegant, efficient, and cost-effective solutions; however, they solved the wrong problem! People in a hurry or without sufficient discipline quite often think that the first thing they see must be the real problem; however, that is often not the case.

For Julia to get her own place, she would have many issues to consider. However, for the purposes of this discussion, we'll limit them to just a few. The problem as she defined it was, "Regarding telephone, high-speed internet connection, and television services, what is the most cost-effective solution for my current needs?"

Let's revisit the issue of defining the real problem and the potential for "running off the rails" by making an emotionally charged decision. Many of us are being bombarded constantly with advertising promoting mobile phone options, super high-speed internet connections, and whiz-bang subscription TV choices. If we want to keep up with the "in crowd" or we have way too much money, we might write the problem as, "Which package is the best that gives me all these features?" In Julia's case, the problem statement contains "most cost-effective solution" and "current needs". Until she considers her current needs and constraints, she can't begin to answer her question.

Step 2: Who is Impacted by this Problem and its Resolution?

Ask, "Who is impacted by this problem and the actions taken? Who should be notified? Is there likely to be any backlash from any other party?"

Apart from others being able to reach Julia by phone and email, no one else is impacted by the problem or any solution.

Step 3: What Constraints Exist?

Consider if there are minimum or maximum time limits, or whether a solution is needed by a specific date. Is cost a factor? What other issues impact the solution?

Some sort of telephone service needs to be in place by the time Julia moves into her new apartment. If she chose a mobile solution, that service could start prior to move-in.

Although Julia enjoys renting videos occasionally, watching TV is low on her list of priorities. Her main recreational activity is reading.

It would be useful for high-speed internet service to be in place by move-in, but this is not necessary,

Julia is an elementary school teacher. As such, she cannot be interrupted during the workday by personal phone calls. Thus far, her landline at home has been adequate, and she projects that one just like it will suffice for some time yet. Her internet needs are minimal; primarily they involve web browsing and private email (which she is prohibited from doing via her work computer). With her local supermarket renting DVDs for $1/night, she has no interest in downloading videos over the internet.

Cost is certainly a factor. Looking at nice-to-have features is okay, but she needs to separate wants from needs. However, she'd like to be able to add features to her service as she can justify and afford them.

Ultimately, Julia determined that her needs were as follows:

  • A landline with a 50 local calls per month package. (Long-distance calls would be done via a discount calling card. International calls would be done via Skype-Out at 2 cents/minute.) She didn't need Caller ID, call waiting, or any of the myriad optional features.
  • A broadband internet connection that permitted email with small attachments, and web browsing without large file downloads.
  • No subscription TV service; she would buy and use an indoor antenna to access the numerous free channels available in her area.

Step 4: What is the Solution?

Identify the final decision(s) and state the actual steps needed for a complete, timely, and successful solution to the problem.

Here are the steps that Julia determined she needed to take:

  1. Draw a table containing rows for each of the features available with phone and internet services, with one column for each supplier.
  2. Contact each service supplier and record their information in the table, adding new rows, as new features become known. If features from one supplier don't exactly match those from another, try to weight them, so comparisons can be made logically rather than emotionally.
  3. Choose one supplier for both services or different suppliers for each service.
  4. For internet service, hook up the modem/router and install any required software.
  5. For phone service, set up a Skype account, sign-up to Skype-Out, and set up a Skype-to-Go local number for access by regular phone. Configure Skype-to-Go speed-dial numbers via the computer.
  6. For TV service, hook up the antenna and configure the TV tuner to the channels available.
  7. Configure the DVD player to both play and record, and configure the VHS player to play.

Step 5: What are the Costs of Solving this Problem?

Consider the costs in time/money/resources.

Apart from actually paying for the new services, the main cost was the time it took to obtain and compare the prices and services from different vendors. There was also the cost of an indoor TV antenna.

[In Step 7, we'll see that recording to DVD resulted in an unexpected cost.]

Step 6: Who Will Implement the Solution?

Consider who will take the action, and, if need outside help, identify whom.

Julia did the research herself. A friend helped her select and buy the antenna, and installed the internet and video equipment. She was able to set up Skype-Out and a Skype-to-Go local number herself. [Note that having a friend help can involve risk. Is that friend able to see the issues from the other's perspective or are they introducing their own bias to the solution of the problem?]

Step 7: How Did it Go?

Afterwards, do a postmortem as to what did or did not work and add any necessary improvements to the general plan. Did it succeed because of the plan; was it accidental, or influenced by outside forces?

How do you know you succeeded? After having spent time and money, but not necessarily having a defensible plan, many people rationalize that their solution "must be okay", even when it really might not be!

In Julia's case, the best phone deal included unlimited local and long-distance calls in the US for a reasonable fixed price. It also included DSL internet access, whose performance was adequate. (While it wouldn't support high-speed video streaming, that was not a requirement.)

Although more than 35 digital TV channels were available over the air in the neighborhood, inside, the reception for many turned out to be poor or non-existent. Julia's apartment was on the second floor of a 4-floor building with large trees front and back. It was hard to get a good signal with an indoor antenna. That said the few channels she watched regularly generally were available.

Recording TV programs to DVD required an unexpected cost, of some $300. The tuner in the TV was just for the TV, and like pretty much all digital TVs, her TV had no capability to output a signal to a recorder. (This task is usually handled by a cable or satellite box.) As such, Julia had to buy a new DVD unit that had a built-in digital tuner. This let her record one program to disk even while watching a different program live. The unit she bought was a combo DVD/VHS.

The bottom line was that the implementation was a success, and, except for the cost of the new DVD unit, it went exactly as planned. In fact, Julia would recover the complete cost of her new 40" digital TV, antenna, DVD/VHS unit, and 3-handset wireless phone system with the savings she'd make by not having subscription TV for the next 12–15-month period.

Additional Rules for Success

Once at short notice, I was asked to give some guidelines on being successful. Here's what I came up with:

  1. It is much easier to be different than it is to be better. (Think outside the box. Don't compete head-on; look for an angle.)
  2. Always think that you work for yourself even if you really work for someone else.
  3. Invest in yourself. (If you don't take an interest in yourself, why should anyone else?)
  4. Do you really want to manage people? Be honest now.
  5. Opportunities are all around us; they simply need to be recognized. They can even be created!
  6. Good written and spoken communications are extremely valuable. (No matter how good your ideas might be, if you can't express them they'll languish.)
  7. Be true to yourself first, and then to your friends/family and employer/clients.
  8. Treat every first meeting as the beginning of a potentially long-term relationship.
  9. Don't be afraid to volunteer. (Being an organizer of an activity puts you at the center of that activity even if you are brand new to the group.)
  10. Getting noticed could result in more opportunities, so don't be afraid to "blow your own horn" a bit.

Conclusion

There is an old adage, "Success breeds success". I've seen that happen and I've experienced it firsthand many times. If you plan for success, then except for faulty planning or factors beyond your control, why shouldn't you be successful? After all, you are as good as the next person, maybe even better. Right? Now go forth and succeed, and remember, if you tell yourself that you can't do something, don't be surprised if that becomes a self-fulfilling prophecy!



Travel – FAQs

clock April 18, 2011 10:31 by author Rex Jaeschke

© 2011 Rex Jaeschke. All rights reserved.  

Here are some of the Frequently Asked Questions (FAQs) I've received about my many years of business and personal travel.

Have you ever had an emergency landing or any in-flight trouble?

My first unscheduled landing was weather related. Even though it happened 30 years ago, I remember it well. I left Chicago's O'Hare International Airport (ORD) in a 20-seat commuter propeller plane. [Imagine if you will two adult elephants walking one behind the other, trunk to tail, with a newborn baby elephant way down below and between them. That's how my plane looked taxiing out to the runway between two wide-bodied jets!] I was headed for Bloomington, Indiana, a short hop to the south. Soon after takeoff, we ran into a serious electrical storm with lightening cracking around the wings. Well, in that little plane, we definitely were at the mercy of the elements, and we sure learned what turbulence was. Seconds later, the woman next to me was hanging on to my arm for dear life as though I had the power to save her. After what seemed like ages (but was probably no more than 5 minutes), we put down in Terra Haute, Indiana. There, we waited out the storm and then continued on to our scheduled destination. I can't say, however, that I "saw my life flash before my eyes" indicating I was going to die soon.

My second unscheduled landing was to refuel. I was on a Boeing 747 Lufthansa flight from Frankfurt to Washington DC and, as usual, the route for that flight went over the Atlantic Provinces of Canada and down over the New England states of the US. There was a widespread power failure in the greater New York City area over which we had to fly, and air traffic control was operating on a severely reduced basis. So we flew "figure eights" over Massachusetts to kill time. Eventually, we put down in Boston to refuel. Unfortunately, as no one was expecting us, it took a while for anyone to come out to where we were parked. And then it took another hour for a fuel truck with all the right attachments to service a 747, to arrive. And as Lufthansa had only one flight in/out of Boston each day, and that was nowhere near the time we arrived, they had no staff on site to help things along. As it happened, more than a few people were ticketed to fly on to Boston once they landed in Washington DC. Of course, they started making noises about wanting to get off and go straight home, but customs and immigration refused to allow it. Eventually, they did relent, but deplaning passengers could take only their carry-on luggage. Any checked luggage had to continue on the flight to Washington and be flown back later.

On a flight from Kuala Lumpur, Malaysia, to Bangkok, Thailand, which followed along a mountain range, we'd just been served a meal with hot drinks when we hit some sort of air pocket. Well, we lost some altitude in double-quick time and the food and drinks went up in the air, but no one was hurt. I don't even recall the oxygen masks dropping down. [Each time I watch the animated safety video on a plane, it shows how calm everyone is when the masks drop down. I'm thinking that is highly unlikely for most people in a real emergency.]

Another time, I was taking off from Calgary in Alberta, Canada, in a Boeing 727. That plane has three engines, one on the top at the back, and one on each side of the body at the rear. There was a very strong crosswind and when we were about halfway down the runway there was a loud bang as the compressor on the top engine stalled. Well, that certainly got the passenger's attention. The pilot said there was nothing to worry about and that he'd simply taxi to the end of the runway and try again in the other direction. [From the reactions of some of the passengers near me, it seemed that they would rather have changed planes instead.]

Once on approach to Boston's Logan International (BOS) we came down through very heavy and low clouds, but all I could see below us was the sea. The pilot announced that, unfortunately, we'd missed the airport, so he was going to "go around and try that again".

In November 2009, I was on a Boeing 747 coming into the Ben-Gurion airport (TLV) of Tel Aviv, Israel. We were lower than 1,000 feet when the pilot decided to abort the landing. With a great roar, the four mighty engines sucked up at least a day's pay in fuel, and the giant plane climbed steeply. Whatever the reason, we circled back around the airport and landed on the second attempt. No explanation was given. However, I have to admit that it crossed my mind that the airport might be under a rocket attack.

Occasionally, when I'm half way across the Atlantic or Pacific I think about how far we are from the nearest emergency landing place. In a real emergency, I think the answer is "too far", so it's best not to dwell on that and/or to have a(nother) stiff drink.

During the volcanic eruption in Iceland in 2010, stories surfaced about past aircraft problems with volcanic ash. I was pleased to hear that some years ago a Boeing 747 managed to glide for quite some time and distance after all four engines died after taking in ash, and that the pilots managed to get them restarted.

In your travels, have you run into any serious political or other unrest?

No, but I've been close enough to the fringes to have had my curiosity satisfied.

When I landed in Bangkok in June of 1979, there had been a military coup, and the airport was full of very short soldiers with very large automatic weapons. It was a little unnerving for a young lad from the bush, but I didn't feel at all unsafe. Outside the airport, there was no evidence of any security concerns.

A couple of years later, I departed from Frankfurt, Germany, where I experienced some very thorough security. This was back when the Baader-Meinhof Group (Red Army Faction) was active in Germany. Heavily armed soldiers were all over the terminal, and German Shepherd dogs sniffed my luggage and me. Apparently, that was normal!

My first adventure trip was to the Amazon River in northern Peru. To outfit myself I went to a military surplus store and spent about $25 on some khaki shirts, trousers, and a webbing belt, and the shirts even came with some rank and insignia. At the end of my jungle trip we were taken to the airport by bus where we waited by a hanger. Several military helicopters swooped in and landed near us and a whole bunch of armed soldiers jumped out. There I was looking every bit like a mercenary or gunrunner, except for one standout feature, the bright red laces in my hiking boots! It turns out they weren't after me, they were headed out on "pirate patrol" on the Amazon. [While on the river, I also saw evidence of that in the form of navy patrol vessels.]

On my first full day in Santiago, Chile, I went to an afternoon movie and when I came out it was dusk. As I walked down a street, I could see a large group off in the distance chanting and coming towards me. So I went off to get a closer look. Apparently, something panicked them and they started running towards me. Unfortunately, the quickest way out of the street for me was to run towards them and then to a side street, so I did that, and they and I turned off at the same time. Safe, I thought! 30 seconds later, an armored car entered the intersection we'd just vacated and directed very high-pressure water cannons at many of the protesters knocking some of them over. Interesting thought I, and then I heard the sound of something metal rolling along the paved road and saw a teargas canister coming my way. Let's just say that I moved quite quickly down the side street. 200 meters down, I ran into a whole squad of riot police in full gear quietly smoking and talking. Back at my hotel, I was told that students protested regularly over the disappearance of people who had been arrested by the government, and that the whole episode was carefully choreographed. The next morning, I was awakened by a public address system right outside my hotel window where a speaker for some freedom political party was addressing a rally. I was sure that a SWAT team would be rappelling through my window any minute, but after 30 minutes, the protesters packed up and left.

Have you ever run afoul at security screenings?

When I moved from Australia to the US, my port-of-entry in Europe was Rome, Italy. In Hong Kong, I'd bought a new attaché case and it had an expandable bottom. The very arrogant customs agent in Rome was convinced it had some sort of hidden compartment. He tipped everything out on a desk and was disgusted not to find anything and he threw up his hands and walked away. I waited for some time not knowing what to do, but when he didn't come back, I packed up and left.

In July 1992, I'd been in Russia for a 2-week lecture tour. Coming back from Saint Petersburg on the train, I sent my main case onto Helsinki to be stored while I traveled around Finland by train for a week. I recovered my bag on the way to the airport and admitted that it had not been in my possession for the previous week while it was in storage. In normally tranquil Finland, that week security was "over the top" because the leaders of some 10 countries (including the US) were coming to town for a summit. So I was taken to a small cubicle. I had to take everything out of the case and it was X-rayed empty to make sure nothing was hidden in the frame.

Once, I flew into Frankfurt from Berlin where I'd already cleared security. Although I was still in a secure area when I arrived in Frankfurt, I had to go through another security checkpoint, and it was operated by a woman who had all the charm of an East German border guard. She gave me such a hard time I thought she didn't like me for some reason, but it appeared that she didn't like anybody that day (or perhaps any day)! And 200 meters along from that checkpoint, I was stopped at another one. Don't you just hate that when that happens?

Several times, I've been chosen at random just prior to boarding for a thorough check of my hand luggage, even when I've been ticketed in Business Class.

September 11, 2001, was a Tuesday, and my wife and I were ticketed to fly from Washington DC to Kona, Hawaii, on the following Saturday. We actually got out via a different airport on the Monday, flew to Chicago, Los Angeles (where we made a last minute change), and then Honolulu, Oahu, without our luggage. The next day we flew to the Big Island with only carry-on bags and our luggage arrived that afternoon. A week later, we departed from Kona airport, which is a sleepy place with palm-thatched roofs on small cabins, one of which houses security. They discovered a pair of stainless steel folding scissors in my wife's carry-on bag, after she's been through at least three lots of security the week before without their being detected.

Have you flown around the world?

I have flown around the world twice, but only once during the same trip. In the first case, I went from Australia to the US via Asia and Europe, but did not complete the circle until several years later when I flew across the Pacific from the US to Australia. My only around-the-world trip was flown in two weeks in 2008; it ranked only 11th by distance on my personal flight log as it was done in the upper half of the northern hemisphere. It was 18,692 miles (29,907 kms) and involved 57:45 hours travel time with 32:30 hours in the air. The route was Washington DC; Frankfurt, Germany; Milan, Italy; Frankfurt; Seoul, South Korea; Jeju Island, South Korea; Seoul; San Francisco; and Washington DC. It was a business trip and I wanted only two stopovers (Milan and Jeju), but to get a special fare, I needed at least three, so I stayed overnight at a hotel near Seoul airport. The good news is that I was in Business Class. [As a "practice run" for that trip, six days prior to starting it, I returned from a trip to Japan, 12 time zones in the opposite direction.] If one were planning to enjoy an around-the-world trip, one would take much longer, and one would almost certainly do it going west, to handle better the time changes.

In late 2011, I will do a similar trip, stopping off in Copenhagen, Denmark; Busan, South Korea; and Tokyo, Japan. However, I hope to spread out the flying over four weeks.

[In 2009, I visited the historic site of Petra in Jordan. While walking around the ruins I struck up a conversation with a retired man from Canada. He and a party of "well-heeled" tourists were on an all-First-Class National Geographic charter Boeing 757 that was going around the world in 30 days stopping off at major tourist attractions. The ticket price was around US$65,000/person, meals and accommodation included! How many tickets would you like?]

Is there anywhere you haven't been that you really want to go?

Yes. To start with, Slovenia and Croatia, the Pyramids of Egypt, Southern Spain and Morocco, Greece, Turkey, Bolivia, and New Zealand.

What's your favorite place?

I don't have one, really! I enjoy every place that I visit. You can have a bad time in some exotic location and a good time in a third-world slum; it all comes down to the attitude you have and the people that you meet.

What's it like in Business and First Class?

If I told you, I'd have to kill you! Well okay, as long as you promise not to tell anyone else.

As you might expect, it's much better than being in Economy Class especially if you need as much legroom as I do. Besides, the seats don't lay back far enough in Economy Class for me to get any reasonable sleep.

Being a frequent flyer, I get free domestic upgrades. Most domestic flights nowadays have only two classes of service, Economy and First, so I generally get to fly First Class without extra charge. (The domestic wide-body jet flights still have three classes.) Meals and drinks are sold up the back, but are complimentary up the front.

When flying international, the service is a significant step up from domestic, and most of my air travel now is international. My favorite plane used to be the Boeing 777, but now that United Airlines has converted its old fleet of 767s to lay-flat beds in Business Class, that is much nicer even though I'm still a bit long at one end to completely fit. You get a small suite with a large digital screen on a wall fixed in front of you, with movies, music, games, and language lessons all on-demand. Meals involve at least three main choices and are always excellent. You also get a bowl of warm nuts and a drink on takeoff and a hot towel before the meal. On one Airbus flight, my seat/bed had seven separate moving parts, so it took a while for me to get it "just right". Then I saved those positions in memory in case I sat up again to eat and wanted to restore that position again.

I intentionally flew international First Class just once, and it was a memorable experience. And I'm happy to say that no one paid for it; I cashed in many frequent flyer miles. It was a Boeing 777 non-stop from Chicago to Buenos Aires, Argentina. There were 12 First-Class suites each of which ran the length of four side windows. I was one of only two passengers and we each had a flight attendant dedicated to us the whole trip. On arrival, I was met by a personal escort and taken to the First-Class lounge to await my on-going flight to Montevideo, Uruguay. When that flight was called, First-Class passengers were asked to stay behind until the last moment when we went down a private ramp to a limousine that drove us the 200 meters to the plane, arriving just as the last passenger disappeared up the stairway. The plane door was closed as we sat down, and we were off. I guess, if you are paying for a First-Class ticket, time really is money! Needless to say that on the return trip I was infinitely wiser as I knew what to expect.

In 2010, I rode First Class from Frankfurt to Washington DC, and then in both directions from Washington DC to Tokyo. First Class passengers have their own airport lounge separate from Business Class passengers. In the Tokyo lounge, the first person I saw on entering was a former US Federal Senator who served as Secretary of Defense. Fortunately, he followed strict First-Class lounge protocol, and didn't make a fuss on seeing me!

By the way, on average, an international Business-Class ticket costs about four times that for Economy, while that for a First Class runs 10–12 times. Start saving your pennies (or frequent-flyer miles)!

Have you had any unusual flying experiences?

Several come to mind. The first took place while I was at a primitive jungle camp on the Amazon in Peru. We were about to board a boat for the 6-hour trip back to base camp when an oil-company floatplane touched down on the river next to us. After some discussion with the pilot, our guide announced that the pilot was flying to the same place we were headed and that he could take several people with him if we wanted to go, for about $30 each. The trip would take less than an hour. I volunteered as did one other guy, and we were off bouncing along the water trying to get enough takeoff speed. All the controls were in English, which the pilot didn't speak, and a few things seemed to be tied together with string, but, hey, it was an adventure. Being in a floatplane, we had to follow the waterways so we could land in an emergency. It was only when the pilot took short cuts over the jungle that I worried a bit.

I flew from Caracas, Venezuela, in a Boeing 727-100, which is like a VW Beetle with a V8 engine! I was headed for Canaima near the base of Angel Falls, the world's tallest waterfall. However, instead of stopping at the airport the pilot raced up the valley giving the passengers—first on the one side and then on the other—a bird's eye view of the 1,000-meter falls "just out the window". It was not your typical jet flight and most tourist destinations would charge you $100+ to do that in a small plane.

In central Maine, I went out in a small plane on a snow survey; that is, to measure how much snow was on the ground. We took off on wheels, but lowered skis to land on frozen lakes. At least one of the lakes had frozen during high winds resulting in ice that was far from flat, which made for a very rough landing. Note that you have no brakes when landing on skis.

Going the Extra Mile (or Not)

Sometimes things don't go right despite the best planning. I have been fortunate in my travels and hosting experiences; few bad trips or guests come to mind, and those that do were often the result of poor communication or over-optimistic expectations. I can recall four situations although none of them was a problem for me. In three of the cases, I had the means to solve the problem and I did. In the fourth case, the guest annoyed me to the point I no longer wanted to help her and was happy when she departed.

The first involved two young German students. They planned to go to Florida by driving a car there for a moving company that was relocating someone. There, they would buy a car and travel around the US. What they didn't know was that they might have to wait a week or more in Washington DC before a "moving job" came along. As they couldn't afford to hang around—and no job was forthcoming—they didn't know what to do. I suggested that they buy a car locally and drive that to Florida. So, I spent a day with them locating a dealer that sold cars for less than $2,000, getting them insurance, registration, emergency roadside service membership, and travel maps. They had made no provision for insurance—which for single men under the age of 25 cost them 45% as much again as they'd paid for the car! On the 4th day, we waved goodbye and they drove right across country (via Mexico despite my warning that they not go that way) and back again, all in 3 months. They had one roadside emergency (for which they got free service) and one repair in Mexico, and at the end of their trip, they sold the car for the same price they'd paid.

The second case involved a nice woman from Sweden. She'd been in the US for 4 months attending some training program during which she'd decided to extend her stay afterwards for personal travel. She'd made the change with the airline over the phone, but had not understood that the change was tentative and that if she didn't go to a local agent's office to present the ticket and get the change authorized the change would be voided. Several months later, when she got to my place and we called to confirm her ticket we learned that with her special fare the change she thought she had would now cost a lot of money as it was high season. Not only was that a shock to her, but she didn't have the money. Anyway, I took her to the airport during a slow time of the day. We got a very nice and understanding agent who went off to speak to her (also understanding) manager. While they couldn't waive the whole fee, they did offer to reduce it significantly. I spoke to my guest and explained to her that the ticketing endorsement process that she's failed to do was a common requirement and that they were being more than reasonable, so she should take the offer. When she raised the issue of the remaining money needed, I asked her if she was an honest and honorable person and she replied that she was. Then I offered to lend her the money. Some four months later, she sent me a bank draft for the full amount. The vast majority of people can be trusted!

The third case involved a Dutch woman at the Montevideo international airport in Uruguay. She had no traveler's checks or cash, just a cash machine card. Unfortunately, she couldn't get the cash machine to work, and its being entirely in Spanish didn't help. As I arrived, she was in tears with no Plan B and feeling very sorry for herself after a long flight from Europe. I too failed to get money from the machine, but I did have US$100 in $20 bills, so I went to the airport bank. Unfortunately, the bills had been printed/cut off-center, and the bank said they looked like forgeries and refused to change them. I pleaded for a bit and, finally, they relented and changed $20. With the proceeds, I bought two bus tickets to the city center, and took my newly acquired Dutch friend with me. There, I found a cheap hotel and paid for two rooms. I found a moneychanger who happily changed the remainder of my "funny looking" bills and my friend found a cash machine that worked. With that, she was able to pay me back, along with 50% interest! (I'm joking of course; I only charged her 30%.)

The final case involved a teacher from France who was with us for 10 days as part of a teacher-hosting program. The basic program had them in country for 30 days, but gave them an option of arriving earlier and/or staying afterwards for an extended trip. However, to do so they must declare that up-front; being high season, they would not be able to change the trip once it started. Well little Miss Know-it-All claimed to be very well traveled, knew the airline policies, and was certain she could change her ticket at any time without penalty. However, when she tried to do from my house she was quoted a change fee of more than $1,000 and from that point on everything and anything American was associated with the Devil and she was the victim of discrimination (she was a black African originally from Senegal). As it happened, she couldn't afford the fee or didn't want to pay it and had to leave several days earlier than she'd planned. We'd organized a reception party for her with a group of our friends. As it turned out, she couldn't attend as she'd already departed and I must say her presence was not missed one bit.

Conclusion

In conclusion, let me say that I have never lost any luggage for more than a few days. When I think of the huge numbers of planes, routes, and passengers all "in play" around the world at any one time, I truly am amazed that anything gets delivered to the right place at all let alone on time. It really is a logistics problem to be appreciated; yet most people only notice it when it breaks down. As such, I always say "Thanks" to agents and crew as I board or deplane. The vast majority of them really are doing the best they possibly can, and a kind word gets more assistance than does abuse.



News and Information

Rex posted this essay from Aruba, in the Caribbean. The warm temperatures and cool breezes make that a very nice place for creative writing. During his vacation, he finished converting and editing his VHS home movies to digital format. Watch for a future essay on that subject.

Rex is based in Reston, Virginia, USA, where he can be reached at rex@RexJaeschke.com. To learn about his professional lives, see www.RexJaeschke.com and www.ProgrammingClassroom.com.

 

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